Key Facts

Remote From:

Full time

English

Hard Skills

Telephony Medical Practice Management Software Electronic Medical Record Communicating With Patients Telehealth Escalation Procedures Health Sciences Patient Administration Systems Clinical Documentation Organizational Structure

Other Skills

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Scheduling
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Professionalism
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Communication
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Adaptability
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Multitasking
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Time Management
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Teamwork
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Customer Service
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Detail Oriented
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Reliability
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Willingness To Learn

Roles & Responsibilities

Strong communication skills to interact professionally with patients and staff
Experience or familiarity with multi-line switchboard systems
Detail-oriented with ability to accurately document and route information
Comfortable using healthcare technology and scheduling systems; organized in a fast-paced environment

Requirements:

Serve as the first point of contact for the CIS Virtual Care Center, managing a multi-line switchboard and handling calls, messages, and patient inquiries
Coordinate and schedule patient appointments using practice management software and clinic templates
Support virtual care operations by ensuring smooth communication between patients and clinical staff
Maintain accurate documentation within the medical record system

Cardiovascular Institute of the South

About Cardiovascular Institute of the South

*Best Place to Work in Healthcare*Founded by Dr. Craig Walker in 1983, Cardiovascular Institute of the South (CIS) is a world-leader in preventing, detecting, and treating cardiovascular and peripheral vascular disease. CIS offers a comprehensive heart and vascular program with expert physicians trained in many specialties, including internal medicine, nuclear cardiology, electrophysiology, lipid management, coronary artery disease, peripheral vascular disease, valve disease, and interventional cardiovascular procedures. CIS has earned international acclaim as a pioneer of research, development and education, as well as an innovator in the treatment of peripheral vascular disease. With a dedicated team of more than 900 team members, CIS provides comprehensive cardiovascular care at 21 locations across Louisiana and Mississippi, eight of which offer telemedicine services. CIS remains at the forefront of technology, providing the highest-quality, compassionate care. This mission has guided the institute for more than 37 years of excellence. For more information about CIS, call 1-800-425-2565 or visit www.cardio.com. Our goal at CIS is to provide our patients with the highest quality cardiovascular care in the most professional and efficient manner possible. To put these ideals and principles into action, CIS fosters an environment that contributes to both productivity and job satisfaction. Whether you're an experienced professional or a new graduate, CIS is dedicated to helping you develop and fulfill your career.CAREER OPPORTUNITIES: http://www.cardio.com/career-opportunitiesPHYSICIAN RECRUITMENT: http://www.cardio.com/physician-recruitment

Company type: Large

Founded: 2018

Company size: 1001 - 5000

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Job description

Who We Are:

Cardiovascular Institute of the South, a leading organization dedicated to advancing heart health through innovation and excellence, is part of a national cardiology platform, Cardiovascular Logistics (CVL). Together, we share the same mission to provide our patients with the highest quality cardiovascular care available. Join our team and be a part of an organization that is dedicated to improving patient outcomes and shaping the future of heart health.

What We Offer:

Choice of three health insurance plans
Dental insurance coverage
Vision insurance coverage
401(k) with company match and profit-sharing plan
Company-paid short-term and long-term disability coverage
Company-paid life insurance for you and your family
Access to company-provided training and educational resources
Eligibility for annual merit-based performance increases
Accrued General Purpose Time (GPT)
Eight company-paid holidays
Special company events, including Christmas parties, Family Day, employee engagement activities, and Spirit Days
Complimentary Employee Assistance Program (EAP) for all employees and their dependents

About the Role:

Serve as the first point of contact for the CIS Virtual Care Center (VCC), managing a multi-line switchboard
Handle incoming calls, messages, and patient inquiries with accuracy and professionalism
Coordinate and schedule patient appointments using practice management software and clinic templates
Support virtual care operations by ensuring smooth communication between patients and clinical staff
Maintain accurate documentation within the medical record system

How You’ll Drive Our Mission Forward:

Ensure timely and accurate call routing to improve patient access to care
Provide clear communication and support to patients, enhancing their overall experience
Accurately schedule appointments to optimize clinic efficiency and patient flow
Respond effectively to urgent or emergency calls by connecting patients with appropriate clinical staff
Maintain thorough and precise documentation to support high-quality patient care
Stay knowledgeable about VCC services and technology to assist callers effectively
Meet productivity and performance standards that support organizational goals

What Makes You a Great Match:

Strong communication skills with the ability to interact professionally with patients and staff
Experience (or familiarity) with multi-line switchboard systems
Detail-oriented with the ability to accurately document and route information
Organized and able to manage multiple tasks in a fast-paced environment
Comfortable learning and using healthcare technology and scheduling systems
Reliable team player who can adapt and support various operational needs
High school diploma (preferred) and a commitment to delivering quality patient service