We are looking for a Customer Support Representative - Hotel Operations to work with us full-time in a remote setup for our US-based client. For this role, we only process candidates that are based Philippines and have legal authorization to work in the Philippines.
About the OTA Client:
We are the fastest-growing network society worldwide, with its capital being in San Francisco. Our goal is to create a governance blueprint that is organic enough for communities worldwide to join our network. Our goals are ambitious: 8 further buildings by the end of 2026 and 100 by 2027. We are growing double-digit % MOM and building the tech infrastructure to govern the next generation of society in a post-labor economy. We are backed by the who's who in the space and will go out to market to raise a big round for a DAO next yearour goal is 10M frontier citizens bound together in an inter-city network society.
The Role
We are seeking a reliable and detail-oriented Customer Service Representative to support daily hotel operations. This role involves managing guest communications, coordinating check-ins remotely, and ensuring smooth overnight operations. The ideal candidate is responsive, organized, and comfortable working night shifts.
Key Responsibilities
Assist with remote guest check-ins and provide necessary instructions
Monitor and manage overnight hotel operations
Handle guest concerns and escalate issues when necessary
Coordinate with internal teams to ensure seamless service delivery
Maintain accurate records of guest interactions and transactions
What We're Looking For
Be available for occasional video calls to assist guests in real time
Strong written and verbal English communication skills
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