Five or more years of hands-on ServiceNow architecture and development at production scale, including ITSM, CMDB, and IntegrationHub.
Experience designing and implementing CMDB foundations with CI class hierarchies, relationships, and data governance.
Experience designing and implementing bidirectional ServiceNow integrations to enterprise systems, including system of record decisions, transform map strategy, and error handling.
ServiceNow CMA/CTA or equivalent architecture credentials, including CIS certifications in ITSM and at least one of CMDB, IRM, or Integration.
Requirements:
Author the Low Level Design covering ITSM configuration, CMDB class hierarchy, IRM baseline, and the Salesforce IntegrationHub architecture, and contribute hands-on through build and cutover.
Design the CMDB Foundation including CI class hierarchy, relationships, discovery sources, data ownership rules, and reconciliation strategy.
Design the bidirectional ServiceNow-to-Salesforce IntegrationHub integration including system of record per object, transform map strategy, conflict resolution, error handling, retry logic, and FOCI boundary considerations.
Lead multi-environment deployment strategy across Dev, Test, Stage, and Prod, including Scoped Application strategy, Update Set management, and release governance with the Customer's change process; oversee production cutover.
Job description
Engagement Overview
Arganteal is delivering the ServiceNow workstream of a federal Customer Infrastructure Project. The engagement deploys an ITSM Phase 1 MVP on the Customer's existing ServiceNow Government Community Cloud (GCC) instance, supporting a firm Base Operational Readiness milestone of July 1, 2026. The scope covers Incident, Request, Problem, and Change management; CMDB Foundation; IRM baseline with a Tenable spoke; and a bidirectional integration to Salesforce via IntegrationHub.
Role Summary
The ServiceNow Solution Architect leads the technical design and delivery of the ServiceNow workstream. The role authors the Low Level Design, owns the CMDB foundation model, designs the Salesforce integration, designs the IRM baseline, and authors ServiceNow contributions to the compliance evidence package. Following Low Level Design completion the Architect remains hands-on keyboard for complex configuration, integration build, and code review through cutover and stabilization. The role reports to the Arganteal engagement lead and coordinates daily with the engagement team and the Customer's ServiceNow administrators.
Key Responsibilities
Author the Low Level Design covering ITSM process configuration, CMDB CI class hierarchy and relationship model, IRM baseline structure, and the Salesforce integration architecture.
Design the CMDB Foundation including CI class hierarchy, relationships, discovery sources, data ownership rules, and reconciliation strategy.
Design the bidirectional ServiceNow to Salesforce IntegrationHub integration including system of record per object, transform map strategy, conflict resolution, error handling, retry logic, and FOCI boundary considerations.
Design the IRM baseline including control framework alignment to NIST 800-171 and CMMC v2, risk scoring methodology, the vulnerability to incident workflow via the Tenable spoke, and remediation routing.
Design the multi-environment deployment strategy across Dev, Test, Stage, and Prod, including Scoped Application strategy, Update Set management, and release coordination with the Customer's change process.
Develop and configure complex ServiceNow components including IntegrationHub spokes, advanced Business Rules, Script Includes, and Flow Designer flows.
Author ServiceNow contributions to the NIST 800-171 inheritance memo and FOCI boundary evidence package.
Review and approve all engineer-developed configuration, scripting, and Update Sets prior to promotion.
Lead production cutover oversight for the July 1, 2026 Base Operational Readiness milestone.
Required Qualifications
Five or more years of hands-on ServiceNow architecture and development at production scale, including ITSM, CMDB, and IntegrationHub.
Demonstrated experience designing and implementing CMDB foundations including CI class hierarchies, relationship models, and data governance.
Demonstrated experience designing and implementing bidirectional ServiceNow integrations to enterprise systems, including system of record decisions, transform map strategy, and error handling architecture.
Experience with ServiceNow IRM (or GRC) including control framework alignment, risk scoring, and vulnerability management integrations.
Strong working knowledge of ServiceNow scripting (Business Rules, Script Includes, Client Scripts, UI Policies), Flow Designer, ACLs, and platform security.
Experience designing multi-environment deployment strategies including Scoped Applications, Update Set management, and release governance.
ServiceNow Certified Master Architect (CMA) or ServiceNow Certified Technical Architect (CTA), or equivalent demonstrable architecture experience including ServiceNow Certified Implementation Specialist (CIS) certifications in ITSM and at least one of CMDB, IRM, or Integration.
Preferred Qualifications
Prior ServiceNow Government Community Cloud (GCC) experience or comparable FedRAMP authorized ServiceNow deployments.
Experience designing ServiceNow integrations to Salesforce specifically.
Experience with the ServiceNow Tenable spoke and IRM Vulnerability Response.
Familiarity with FOCI mitigated, ITAR, or NIST 800-171 / CMMC environments and the architectural implications of FOCI boundaries on integration design.
Experience authoring compliance evidence packages and inheritance memos for FedRAMP authorized SaaS platforms.
Active or recent federal compliance onboarding (NSA training or equivalent).
Engagement Details
Duration: approximately eight weeks at 40 hours per week.
Allocation: heavy through Discovery and Low Level Design, then sustained hands-on through build, integration validation, and cutover.
Location: Remote, No travel but must be in the United States
