403 (b) Account Manager

Base salaries are determined during our interview process, by assessing a candidate’s experience, skills against internal peers and against the scope and responsibilities of the position.

Reports to:     Manager, 403(b) Plan Operations

Job Summary: Account Manager maintains client relationship; performs compliance testing; performs contributions calculations; prepares Form 5500; and works with auditors.  The position requires the ability to maintain high levels of confidentiality and the ability to work as part of a team, while independently managing accounts under supervision.  Excellent communication skills and a full understanding of customer service is a must.   Position is for experienced account managers. 

Responsibilities:

• Provides timely, superior customer services and issue resolution to clients and advisors
• Maintains client relationships with high client retention rate
• Interprets plan documents.  Can identify and effectively communicate improvements to clients and partners. 
• Has solid knowledge of ERISA, IRS & DOL regulations regarding qualified plans, including 403(b) plans.
• Analyzes census to determine eligibility
• Calculates employer contributions based on the plan’s provisions and confirms with client amount of annual funding, as requested by client
• Performs annual non-discrimination tests (ADP/ACP; 415; 402(g), 416, 410(b)) and ability to discuss testing results with client.  Understands and performs advanced testing and correction techniques.
• Prepares Government Forms:  5500 and Related Schedules, 5558, 5330, 8955 and works with plan’s auditor and ability to discuss Forms with the client.  Can prepare forms for more complicated situations (short form to long form, first year filings, plan termination filings, 403(b) pre-2009 carve-outs, etc). 
• Works directly with plan’s Form 5500 auditor.  Has knowledge and ability to discuss corrections and solve plan problems.  
• Posts year-end client deliverables to SalesForce
• Identifies and processes to ensure RMD distributions have been communicated to eligible participants.
• Works with Administrators to ensure deadlines are met in a timely manner
• Enters amendment requests to legal; updates Relius specs, platform specs, obtains signatures and follow-ups with clients.  
• Attends client and advisor calls/meetings.  Can lead meetings and present in a professional manner.  
• Conducts annual year-end clean-up to include follow-up on forfeiture re-allocations, source transfers determined during the compliance review
• Determines and calculates plans corrections that may be required to ensure plan compliance and works with client to ensure correction is properly executed.  Understands self-correction, VCP, DFVCP, and other correction methods.  
• Participates in client document calls during the on-boarding process.  May be required to assist client transition team with obtaining prior year and/or prior platform info.  
• Works with client and payroll team to ensure eligibility is determined correctly for each entry date
• Reviews timeliness of employee deferral remittances.   Notifies the employer of the late deposits and outlining the applicable correction.  Confirms deposit are made and reports on the 5500.
• Identifies missed deferral opportunities and works with the client to correct.  
• Work with clients to terminate their plan

Requirements: 

• College degree or 7+ years of retirement experience
• Minimum of 3 years in account manager or similar role in retirement administration
• QKA designation required or willingness to attain
• Mastery of administrator functions and skills
• Excellent verbal and written communication skills
• Knowledge of Excel and other Microsoft applications/software
• Excellent math skills
• Strong analytical and problem solving skills
• Ability and willingness to provide a high level of service to clients
• Experience with Relius strongly desired
• Experience with Salesforce strongly desired
• Experience with FT Williams strongly desired