Engineering Manager/Team Lead

Humach is reinventing customer experience with emotionally intelligent AI agents. As the creators of the world’s most customer-centric digital workforce, we blend cutting-edge LLMs, voice biometrics, and intelligent orchestration into real-time service solutions. Backed by top partners and ambitious clients, we’re scaling fast — and need a technical leader to support our team. 

Humach is hiring an Engineering Manager / Team Lead to lead and scale a high-performing AI engineering team responsible for building and operating Humach’s digital agent and orchestration platform. This role blends people leadership, technical oversight, and hands-on collaboration to ensure reliable, scalable, and compliant AI-powered solutions are delivered to clients. 

This is a working leader role focused on execution, technical excellence, and team development—partnering closely with Product, Client Success, and Architecture while remaining deeply grounded in engineering realities. 

This is a fully remote position open to candidates who currently reside in Iowa, Wisconsin, Illinois, Texas, Florida, New Jersey, Michigan, and Minnesota. 

ESSENTIAL DUTIES & RESPONSIBILITIES 

• Lead, coach, and develop a distributed team of engineers working on AI-driven, LLM integrated workflows, digital voice agents, and cloud-native services. 
• Own day-to-day engineering execution, ensuring delivery against product roadmaps, client commitments, and quality standards. 
• Provide technical leadership across the AI platform, including agent orchestration, integrations, and real-time systems. 
• Support and operationalize architectural decisions defined in collaboration with the Chief AI Architect, ensuring solutions meet scalability, reliability, security, and compliance standards. 
• Partner closely with Product Management to translate business and client needs into clear technical plans and deliverables. 
• Collaborate with Customer Success teams to support production deployments, incident resolution, and continuous improvement. 
• Establish and reinforce engineering best practices around code quality, documentation, testing, observability, and release management. 
• Hire, onboard, and retain high-quality engineers while fostering a culture of ownership, accountability, and learning. 
• Ensure teams are effectively prioritizing work, managing technical debt, and balancing speed with long-term platform health. 
• Contribute to planning and execution across multiple concurrent initiatives in a fast-paced, client-facing environment. 

QUALIFICATIONS & REQUIREMENTS 

• Bachelor’s degree in Computer Science, Engineering, or a related field. 
• 6–10+ years of experience in AI, SaaS, or customer experience platforms; or an equivalent combination of education and experience. 
• Hands-on experience integrating and operating AI voice technologies, including ElevenLabs or equivalent enterprise-grade speech generation platforms (TTS) and operating in cloud-native systems, preferably AWS. 
• Clear communicator who can align technical teams with product goals and operational realities. 
• Experience leading teams with modern software delivery practices, including sprint planning, backlog management, and release coordination.
• Demonstrated commitment to delivering high‑quality results with speed, ownership, and a strong team culture. 
• Experience with AI evaluation practices, including bias testing and risk assessment in production systems. 
• Prior experience working with geographically dispersed teams across the U.S., India, and Europe.
• Willingness to work outside standard business hours to support client needs and critical initiatives.
• Experience with contact center technologies, such as Amazon Connect, Genesys, NICE, Talkdesk, or Five9 is preferred.  

Humach offers a competitive compensation and benefits package, including medical, dental, 401k, life insurance, paid time off and much more.