Crisis Care Manager

The primary location for this role is remote, and the expected schedule is shift work (Mon-Fri 8:00am - 04:30pm CST or 10:30am - 07:30pm CST).

What You’ll Do 

As a Crisis Team Case Manager with Imagine Pediatrics, you will work with the families of behaviorally and medically complex children providing emotional support, care coordination, connection to resources, and support navigating the healthcare system post hospital discharge. The centralized crisis team will consist of therapists, case managers, and a transition of care coordinator. Your primary responsibilities will include: 

• Providing support and encouragement to patients and families who are experiencing / recently experienced a behavioral health crisis.
• Handle case referrals, assess for resourcing needs and care gaps, review case progress, and determine case closure.
• Assist patients and families in their individual recovery goals through psychoeducation and linkage to community resources.
• Assess social determinants of health and barriers to care including but not limited to housing, income, food insecurity, and transportation needs.
• Connect patients and families with support groups, community networks, and aids toward mental wellness.
• Collaborate with interdisciplinary team members to facilitate the patient and family’s treatment plan goals.
• Coordinate care management with agencies surrounding the child such as DCFS, school systems, outside care team members, and more.
• Participate in ongoing scheduled consultations with an interdisciplinary team to monitor patient progress.
• Perform other duties as assigned.

What You Bring & How You Qualify 

First and foremost, you’re passionate and committed to creating the world our sickest children deserve. You want an active role in building a diverse and values-driven culture. Things change quickly in a startup environment; you accept that and are willing to pivot quickly on priorities. In this role, you will need:

• Master’s degree in Social Work (MSW) Required 
• Bilingual in English/Spanish preferred 
• 2+ years of case management or relevant experience 
• Experience with team-based care, excellent collaboration skills. 
• Experience in child & adolescent case management, school-based care, inpatient setting, and/or community mental health. 
• Experience with acute behavioral health needs (suicidality, homicidality, severe persistent mental illness).
• Excellent working knowledge of community resources

What We Offer (Benefits + Perks)  

Compensation for this role starts at $65,000 in addition to annual bonus incentive, competitive company benefits package and eligibility to participate in an employee equity purchase program (as applicable). When determining compensation, we analyze and carefully consider several factors including job-related knowledge, skills and experience. These considerations may cause your compensation to vary. We provide these additional benefits and perks:

• Competitive medical, dental, and vision insurance 
• Healthcare and Dependent Care FSA; Company-funded HSA
• 401(k) with 4% match, vested 100% from day one
• Employer-paid short and long-term disability 
• Life insurance at 1x annual salary 
• 20 days PTO + 10 Company Holidays & 2 Floating Holidays 
• Paid new parent leave
• Additional benefits to be detailed in offer