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Life Practice Account Manager (Individual Client/Policy Service)

Key Facts

Remote From: 
Full time
Senior (5-10 years)
English

Other Skills

  • Microsoft Excel
  • Research
  • Microsoft Word
  • Calmness Under Pressure
  • Non-Verbal Communication
  • Multitasking
  • Time Management
  • Teamwork
  • Proactivity
  • Detail Oriented
  • Mentorship
  • Social Skills
  • Problem Solving

Roles & Responsibilities

  • 7+ years of individual Life/Disability/LTC industry experience
  • 5+ years of High-Net-Worth client service experience
  • Valid State LH license
  • Strong proficiency in Microsoft Excel and Word

Requirements:

  • Manage day-to-day client interactions with High Net Worth/Private Client accounts and provide exceptional service; respond to questions and requests and participate in client meetings with the team
  • Collect, analyze, and prepare information to facilitate client requests and support the activities of the client team
  • Collaborate with the National Life Practice Service Team to develop and implement processes and best practices; attend consultant and vendor meetings and trainings
  • Proactively conduct research and produce financial analytics from data to support client deliverables and strengthen relationships with carriers

Job description

The Life Practice Client Service Account Manager delivers exceptional client service and support. This role involves assisting with all aspects of day-to-day client interactions as directed by team members. Candidates must possess a strong understanding of the life insurance industry and a willingness to learn its complexities. The ideal candidate will be an outgoing, proactive problem-solver with proven success in managing a portfolio of High Net Worth/Private Client accounts.


Your Impact

  • Under minimal supervision, collect, analyze, and prepare information to facilitate requirements of client requests and/or support the activities of client team; outgoing client deliverables accurate.
  • Direct interaction with clients on day-to-day questions and requests.
  • Attend client meetings/conference calls regularly with team members.
  • Work closely with National Life Practice Service Team to develop and implement processes and Best Practices.
  • Attend Consultant and Vendor meetings and participates in internal and external training(s)
  • Develop the best possible working relationships with carriers. Utilizing resources available.
  • Proactively conduct research and produce financial analytics via collection, analysis, and interpretation of data for client deliverables.

Successful Candidate Will Have

  • 7+ years of individual Life/Disability/LTC industry experience
  • 5+ years of experience of High-Net-Worth client service experience
  • Valid State L&H license
  • A resourceful, proactive self-starting mindset with the ability to think ahead
  • A commitment to professional growth and development, including training and mentoring
  • Excellent organizational skills, accuracy, and attention to detail
  • Capacity to multitask, manage competing priorities with strong time management skills
  • Ability to express ideas clearly in both written and oral communications
  • Ability to work at a fast pace, both independently and in a team environment
  • Strong proficiency in Microsoft Excel and Word

Risk Strategies is the 9th largest privately held U.S. brokerage firm offering comprehensive risk management advice, insurance and reinsurance placement for property & casualty, employee benefits, private client services, as well as consulting services and financial & wealth solutions. With more than 30 specialty practices, Risk Strategies serves commercial companies, nonprofits, public entities, and individuals, and has access to all major insurance markets. Risk Strategies has over 200 offices and more than 5,400 employees as part of the Accession Risk Management Group family of companies.

Industry recognition includes being certified a Great Place to Work in 2023 and on the Inc. 5000 list as one of America's fastest growing private companies. Risk Strategies is committed to being good stewards for our company, culture, and communities by having a strong focus on Environmental, Social, and Governance issues.

Pay Range:

$51,800 - $85,000 Annual

The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for this role.

Risk Strategies is an equal opportunity workplace and is committed to ensuring equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about working at Risk Strategies by visiting our careers page: www.risk-strategies.com/careers.

Personal information submitted by California applicants in response to a job posting is subject to Risk Strategies' California Job Applicant Privacy Notice.

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