Prodapt is the largest specialized player in the Connectedness industry. As an AI-first strategic technology partner, Prodapt provides consulting, business reengineering, and managed services for the largest telecom and tech enterprises building networks and digital experiences of tomorrow. A ServiceNow-invested company, Prodapt has been recognized by Gartner as a Large, Telecom-Native, Regional IT Service Provider. Connecting 1.1 billion people and 5.4 billion devices across the globe, Prodapt’s clients include Google, Amazon, PayPal, SoftBank, ServiceNow, Ciena, Verizon, Vodafone, Liberty Global, Liberty Latin America, Claro, Lumen, Windstream, Rogers, Telus, KPN, Virgin Media, British Telecom, Deutsche Telekom, Adtran, Samsung, and many more. A “Great Place To Work® Certified™” company, Prodapt employs over 6,000 technology and domain experts across the Americas, Europe, India, Africa, & Japan. Prodapt is part of the 130-year-old business conglomerate The Jhaver Group, which employs over 32,000 people across 80+ locations globally.
Looking for a Project Coordinator , remote role with 10+ years experience who will be responsible for Client Relationship Management and oversee activities and services to ensure seamless day to day operations and service availability to customers.
Responsibilities:
Setting up targets, SOP & SLA, setting and maintaining CTQ (Critical to Quality) / CTP (Critical to Process) targets and involved in planning for the process.
To design KRAs across all levels and different LOBs based on thorough understanding of business dynamics and skills to effect practical and efficient KPI and reporting
To manage employee/LOB/site/center performance in PMS Online System using Performance Management system
To work in collaboration with senior stakeholders in designing, crafting, implementing, and managing Reward n Recognition events
Requirements:
Maintaining Incident reports.
Strategic planning and deployment - Transition & Staff Augmentation
Attending review with the client through Daily/Weekly/Monthly calls and Presentations.
Adept in building and driving the teams in a proper way to achieve client Metrics like CSAT, QUALITY, AVERAGE HANDLING TIME, PRODUCTIVITY.
To be a Catalyst in aiding knowledge building and best practices sharing across groups of employees
Acting as central point of contact for customers
To Lead, develop, and motivate team member(s) by taking full responsibility for individual and team performance and their career aspiration goals
American Heart Association
EMSAR - Equipment Management Service and Repair
CSA Service Solutions LLC.
Element
Boston Medical Center (BMC)
Prodapt
Prodapt