Your career in healthcare made personal
At Medibank we’ve recently unified our health services under one brand – Amplar Health.
With over 1000 employees, our nurses, GPs and other amazing allied health professionals our focus is on improving healthcare experiences and championing greater access, choice, and control for people in Australia when it comes to managing their health.
The Opportunity
Our Health & Wellbeing support services team connect with Medibank members to support conversations about health and wellbeing.to engage them in a discussion around their health and wellbeing.
In this role you will deliver health screening assessments via telehealth to assist and empower members to identify clear actions for their health and wellbeing and where relevant, educate members about other Amplar Health/Medibank offerings relevant to their needs. This is a KPI-driven role focused on outbound member engagement.
We have permanent full time and part time (0.8 - 1.0 FTE) positions available. With commencement dates on the 17th, 22nd & 29th of June.
Our Health and Wellbeing service operates Monday to Friday 9am to 8pm, however we are currently seeking clinicians available to work shifts between 12pm and 8pm to meet business requirements.
Key availability requirements:
- Availability for 12:00pm – 8:00pm shifts is essential
- Wednesday and Friday availability is required
- Fixed fortnightly roster (Week 1 & Week 2)
- Rosters are set for 6 months
Training will be virtual and conducted over 2 days.
About You
The ideal candidate will have a passion for customer service with strong interpersonal skills displaying empathy and a thoroughly engaging phone manner. You have a focused mindset to deliver exceptional service to Medibank members.
Self-motivated and proactive, you are comfortable working to KPIs and targets in a structured environment.
Additionally, the candidate will bring:
- You must be a Registered Nurse (Div 1) with current unrestricted AHPRA
- Minimum 2 years’ post qualification experience in Australia
- Ability to identify needs and match actions and service provision
- Experience in applying active listening techniques in a customer service environment
- Strong computer skills, including experience using multiple systems and the ability to learn new operating systems
- Ability to work effectively in a fully remote environment
Highly desirable:
- Previous outbound contact centre or telehealth experience
- Experience using SharePoint and Genesys
Work-from-home requirements:
- Access to a private, distraction-free workspace room.
- Reliable, high-speed internet connection
Learn more about the role - Health & Wellbeing Clinician- Katie Stower
Our Much-Loved Perks
Along with joining an outstanding organisation that is transforming the delivery of healthcare, working at Amplar Health also means:
- Great work life balance – with the flexibility of a work from home role anywhere in Australia
- Impressive, 35% subsidised Medibank/ahm health insurance (which can also include your pets, cars, upcoming travel, and house!)
- Current 25% discount on travel insurance
- 14-weeks paid parental leave for all eligible employees, regardless of whether you are the primary or secondary carer
- Access to our Feel Good Health Hub – a digital platform offering clinical health and wellbeing services
- Great discounts across a range of partners Samsung, Telstra, HP, SpecSavers, cinema & theme park tickets, Wyndham Travel and more
Learn more about Amplar Health at https://amplarhealth.com.au
Be Yourself. Belong Here
We’re committed to a workplace where everyone feels safe, supported, and free to be themselves. By embracing diverse perspectives, we challenge the status quo and uncover better ideas. You can confidently bring your whole self—because your unique voice is what makes us stronger.
We welcome and encourage applications from people of all backgrounds, identities and lived experiences, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, LGBTQIA+ communities, people with disability, neurodivergent people, and carers.
Our employee networks create space for connection, advocacy and allyship. We offer flexible ways of working to support inclusion, accessibility and wellbeing.
If you need adjustments or alternative formats at any stage of the recruitment or employment journey, we’re here to help. You can let us know directly in the application form, or if you’d prefer to discuss before applying, please reach out to us careers@medibank.com.au or (03) 8622 5666. Learn more about our commitments and employee stories at https://careers.medibank.com.au/diversity-inclusion/
Amplar Health strongly encourages employees to be immunised against serious diseases. Dependent on your role, you may be asked to declare your vaccination status and/or provide evidence.
Medibank proudly recognised as Best Enterprise Organisation, 2026 AFR BOSS Best Places to Work
