The Sr. Operations & Support Analyst leads, manages and analysis all aspects of mid-level complex IT product/service to optimize organizations efficiency.
The Sr. Operations & Support Analyst is responsible for day‑to‑day support, operations, and improvements for applications in the Corporate Systems portfolio, including their integrations with other systems. This role provides technical support, gathers and documents business requirements, improves support and enhancement processes, and designs and implements application configuration solutions to meet business needs. The analyst reviews system releases to understand and manage their impact on existing processes and configurations.
They act as an escalation point for complex support issues and work directly with application vendors and vendor support teams when needed. They monitor system reliability, availability, performance, and recovery, and proactively report any issues or unexpected behavior to IT management.
The role tracks and reports on key support and operations metrics. The analyst works closely with other IT teams to complete system upgrades, customizations, and configuration changes, ensuring all work follows established IT processes and standards. They contribute to the design, vendor selection, implementation, and ongoing management of multiple complex systems or projects.
The analyst participates in vendor meetings, stays informed about product roadmaps, and keeps up with new features or trends that may benefit or impact the organization. Using data and analysis, they recommend system improvements when appropriate. They also create and maintain system documentation, including both user guides and technical documentation.
RESPONSIBILITIES & SCOPE
Responsible for day-to-day support, operations, and continuous improvement of applications within the Corporate Systems portfolio, including system integrations, with a particular emphasis on supporting Workday
Provides technical application support and serves as an escalation point for complex support issues
Work in lateral teams to provide guidance and specific expertise to business teams on products/systems
Knowledgeable about the strategies, goals, actions and work processes of the business/system/service/operations s/he works with.
Conducts analysis of business or technical user needs, documenting requirements and develop system specification.
Reviews system releases to understand and manage impacts on existing processes and configurations
Tracks, analyzes, and reports key support and operations metrics
Act as a liaison between IT and end users to ensure technical compatibility and satisfaction.
Perform regular security monitoring.
Ability to adapt and/or modify processes in response to changing circumstances.
Well versed in specific industry best practices, and an ability to adapt them to TNC’s organization.
Research and recommend innovative and automated approaches for IT tasks.
Writing and maintaining detailed systems documentation, including user manuals and technical manuals.
Translate user/or systems requirements into functional technical specification.
Establish control policies in accordance with best practices and defining benchmarks and measures.
Ensure proper coordination and collaboration with other teams.
Willing to travel and work flexible long hours and on the weekend.
Work environment involves only infrequent exposure to disagreeable elements and minor physical exertion and/or strain.
Are you looking for work you can believe in? At TNC we strive to embody a philosophy of Work that You Can Believe in where you can feel like you are making a difference every day. We’re looking for someone with strong experience with IT support, particularly supporting the Workday ERP.
This is an exciting opportunity to contribute to the ongoing mission of conservation by being a part of our BU!
The ideal candidate will have all or some of the qualifications. If you don’t have all of them, please apply anyway and tell us about your skills and experience:
Proven experience planning and executing cross-functional projects, including system evaluations and selections, acquisition integrations, new system or module implementations, and technology migration or re‑platforming initiatives.
Demonstrated ability to design and deliver Workday reporting solutions that meet business stakeholder needs.
Strong background in IT Business Analysis, including expertise in analysis planning and monitoring, elicitation and collaboration, requirements lifecycle management, requirements analysis, and solution evaluation.
Ability to assess and model business processes and recommend effective, scalable solutions.
Capability to respectfully challenge assumptions and ideas to support sound decision‑making for TNC.
Demonstrated ability to learn quickly, collaborate effectively, and adapt to organizational change.
Interest and ability in mentoring and training colleagues.
Knowledge of industry best practices and the ability to tailor them effectively to TNC’s organizational context.
Strong understanding of emotional intelligence and the ability to navigate complex interpersonal and organizational dynamics.
Multilingual abilities and multicultural, or cross‑cultural experience, are valued.
Bachelor’s degree in information technology or accounting or related field and/or combined equivalent of education and experience.
Extensive experience in a corporate finance department and a deep understanding of their technology needs.
At least 2 years’ experience supporting the Workday ERP, including supporting Finance and Procurement
At least 5 years’ experience as a business professional in Information Technology, Finance, or a closely related field.
Experience providing operational support through an incident management ticketing system such as Jira or a comparable platform.
Experience in defining and documenting complex systems and business requirements.
Excellent written, visual, and oral communication skills and ability to communicate within IT clearly and succinctly and with key business partners.
Experience developing and executing comprehensive test plans.
The starting pay range for a candidate selected for this position is generally within the range of $77,920.00 –$125,730.00. This range only applies to candidates whose country of employment is the USA. Where a successful candidate’s actual pay will fall within this range will be based on a variety of factors, including, for example, the candidate's location, qualifications, specific skills, and experience. Please note countries outside the USA would have a different pay range in the local currency based on the local labor market, and not tied to USA pay or ranges. Your geographic location will be confirmed during the recruitment.
The Nature Conservancy’s mission is to protect the lands and waters upon which all life depends. As a science-based organization, we create innovative, on-the-ground solutions to our world’s toughest challenges so that we can create a world in which people and nature thrive. We’re rooted in our mission and guided by our values, which include respect for all people, communities, and cultures. Whether it’s career development, flexible schedules, or a rewarding mission, there’s many reasons to love life inside TNC. Want a better insight to TNC? Check out our TNC Talent playlist on YouTube to hear stories from staff or visit Glassdoor.
One goal is to cultivate an inclusive work environment so that all our colleagues around the globe feel a sense of belonging and that their unique contributions to our mission are valued. In addition to the requirements in our job postings, we recognize that people come with talent and experiences outside of a job and consider each applicant’s unique experience. Please apply – we’d love to hear from you. To quote a popular saying at TNC, “you’ll join for the mission, and stay for the people.”
Since 1951, TNC has been doing work you can believe in. Through grassroots action, we have grown from a small non-profit into one of the most effective and wide-reaching environmental organizations in the world. Thanks to more than 1 million members, over 400 scientists, and the dedicated efforts of our diverse staff and partners, we impact conservation around the world!
TNC offers a competitive, comprehensive benefits package including health care benefits, flexible spending accounts, a 401(k) plan with an 8% employer match, parental leave, accrued paid time off, life insurance, disability coverage, employee assistance program, other life and work well-being benefits. Learn more about our Benefits and Perks here.
We’re proud to offer a flexible work environment that supports of the health and well-being of the people we employ.
Our recruiting process includes a rolling interview process to ensure we engage applicants in a timely manner. This means we may review applications in the order in which they are received. Once a strong candidate pool is identified, the role will be unposted. The timeline may vary depending on the expressed interest in the role, so we highly encourage candidates to apply as soon as possible.
Employees must submit their application by logging into Workday and applying via the Jobs Hub.
The Nature Conservancy is an Equal Opportunity Employer. Our commitment to equal employment opportunity includes the recognition that our conservation mission is best advanced by the leadership and contributions of people of all backgrounds, beliefs, and culture. Recruiting and mentoring staff to create an inclusive organization is a priority, and we encourage applicants from all cultures, races, colors, religions, sexes, national or regional origins, ages, disability status, sexual orientation, gender identity, military, protected veteran status or other status protected by law.
The successful applicant must meet the requirements of The Nature Conservancy's background screening process.
Do you have military experience? Visit our U.S. Military Skills Translator to match your military experience with our current job openings!
TNC is committed to offering accommodations for qualified individuals with disabilities and disabled veterans in our job application process. If you need assistance or an accommodation due to a disability, please send a note to applyhelp@tnc.org with Request for Accommodation in the subject line.
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