Brokerage Area Manager (Remote)

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

Brokerage 2030 Operations Manager

Lead the leaders shaping the future of global trade

Ready to lead at scale? As a Brokerage 2030 Operations Manager, you will set the strategic direction for customs brokerage operations—guiding multiple teams and supervisors while advancing our vision for compliant, technology‑enabled, customer‑centric global trade.

This role is for a proven leader who can balance strategy and execution, people and technology, and risk and innovation—while delivering measurable results for customers and the business. You’ll empower supervisors, design scalable operating models, and translate enterprise strategy into operational excellence across people, processes, and platforms.

If you’re energized by complex problem‑solving, change leadership, and building the next generation of leaders, this is your opportunity to make a lasting impact.

Client Strategy & Portfolio Leadership

• Serve as senior operational leader for a portfolio of clients, ensuring service delivery aligns with contractual commitments, regulatory requirements, and long‑term customer value.

• Partner with Sales, Solutions, Pricing, and Implementations to shape go‑to‑market strategy, evaluate complex opportunities, and support sustainable growth.

• Establish clear service expectations and escalation models, ensuring rapid resolution of cross‑team or enterprise‑level issues.

• Champion a client‑first mindset across teams, using performance metrics and feedback to continuously elevate the customer experience.

People Leadership & Talent Development

• Lead, coach, and develop supervisors—building a strong leadership bench and succession pipeline.

• Set clear performance expectations and accountability frameworks aligned to business goals.

• Drive workforce planning strategies, balancing capacity, skill sets, and technology‑enabled productivity.

• Model inclusive, empowering leadership that promotes engagement, growth, and shared ownership of results.

Technology & Digital Transformation Leadership

• Drive adoption and optimization of brokerage technologies, automation, and AI‑enabled tools at scale.

• Translate business needs into technology requirements—partnering with IT, Product, and Data to enhance system performance and usability.

• Lead operational readiness for new tools, including change management, training strategies, and success measurement.

• Foster a culture of digital fluency, ensuring leaders and teams leverage technology to improve speed, quality, and insight.

Operating Model, Process Architecture & Continuous Improvement

• Design and evolve scalable operating models that align people, process, and technology across the brokerage organization.

• Set standards for process design, documentation, and governance—ensuring consistency while allowing flexibility for client needs.

• Use data and insights to identify systemic inefficiencies and prioritize improvement initiatives with measurable ROI.

• Sponsor and review continuous‑improvement initiatives, ensuring solutions are sustainable, repeatable, and enterprise‑ready.

Program Leadership, Compliance & Risk Ownership

• Own end‑to‑end delivery of initiatives that span teams, clients, systems, and regulatory requirements—ensuring outcomes are compliant, scalable, and operationally sustainable.

• Establish clear success metrics, governance models, and risk controls for initiatives, balancing business objectives with regulatory integrity.

• Serve as the escalation point for complex or high‑risk operational and compliance matters, providing decisive leadership and subject‑matter guidance.

• Partner closely with Compliance, Legal, Risk, Technology, and Operations leaders to identify trends, mitigate exposure, and proactively adapt to regulatory or operational change.

• Ensure initiatives result in durable capabilities through well‑defined processes, controls, training, and oversight—not one‑time improvements.

• Communicate progress, risks, and outcomes clearly to senior stakeholders and cross‑functional partners, reinforcing accountability and transparency throughout execution.

• Ensure supervisors and teams are equipped with the tools, training, and governance needed to operate confidently, compliantly, and at scale.

What Success Looks Like

• High‑performing teams delivering consistent, compliant, and scalable brokerage services

• Strong client satisfaction and retention across diverse portfolios

• Measurable gains in efficiency, quality, and technology adoption

• Engaged leaders and a robust talent pipeline ready for the future

If you’re ready to lead leaders, shape strategy, and help define the next era of customs brokerage, this is your opportunity to grow, influence, and lead at scale.

Required Experience & Credentials (Knockout Criteria)

Candidates must demonstrate hands‑on experience and/or formal certifications in the following areas:

• Business Process Improvement & Continuous Improvement
  Proven experience leading process improvement initiatives with measurable outcomes. Relevant credentials may include Lean, Six Sigma (Green/Black Belt), Business Process Improvement (BPI) training, Industrial Engineering, or equivalent practical experience.

• Customs Brokerage Compliance
  Demonstrated experience managing brokerage compliance operations, regulatory risk, and/or audit readiness. Relevant certifications may include Licensed Customs Broker (LCB) or equivalent depth of hands‑on regulatory responsibility.

• Performance Measurement & Results Delivery
  Track record of achieving and sustaining measurable performance improvements, such as productivity gains, revenue growth, service‑level improvements, customer satisfaction (e.g., NPS), quality, or cost efficiency.

• Bilingual Communication (English & Spanish)
  Fluency in both English and Spanish (written and verbal) is required to effectively communicate with clients and regulatory partners.

Other Criteria:

• Job Grade: 30E

• This is a remote position

• Schedule/typical working hours: Monday-Friday 9am – 6pm CST – with flexibility.

• Apply by 5/8/2026 

Compensation & Benefits:

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $97,320/year to $180,300/year. Pay is based on several factors including but not limited to, market location and may vary depending on job-related knowledge, skills, and education/training and a candidate’s work experience. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

 
Hired applicants may be eligible for Medical/prescription drug coverage, Dental coverage, Vision coverage, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick and Family and Medical Leave time as required by law, and Discounted 
Employee Stock Purchase Program

Employee Type:

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria:

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications:

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.