Company
Cox Automotive - USA
Customer Care Group
Portfolio Director - NGC
Director
Can work remotely but need to live in the specified city, state, or region
Yes, 75% of the time
Day
Compensation
Compensation includes a base salary in the range of $134,900.00 - $224,900.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.
Position Summary:
The Portfolio Director is responsible for managing and growing our $2.5MM+ commercial dealer base through increased penetration from existing clients and the development of new clients. This includes contributing to and supporting the development, scoping, planning, and execution of the company’s commercial dealer strategy. The primary responsibilities include building and maintaining relationships with commercial clients, optimizing the portfolio through the clients’ use of the line of credit, identifying and mitigating pre-default account risk and supporting post default collections on defaulted accounts. The Portfolio Director will be driven by a focus on building a continuous partnership through alignment and engagement to establish a sustainable, trusted relationship with our commercial clients.
*The candidate must reside in the Commercial Mountain West Market specifically within the Salt Lake City, Utah or Denver, Colorado area. *
Essential Duties and Responsibilities:
- Optimize each client’s use of the line of credit within an assigned portfolio whose lines of credit range of $2.5MM+ by acting as a floor plan subject matter expert to their portfolio of clients.
- Achieve goals and performance targets as set by the company by regularly engaging with clients in person and virtually by collaborating with internal partners to drive revenue and maximize profitability through prudent account management, controlled growth and risk mitigation.
- Identify, manage and resolve interdependencies, issues and conflicts with clients
- Educate clients on desired performance behaviors, self-service options, and best practices and coach them to ensure compliance with company policies and expectations.
- Collect and analyze client financial information and various internal reports and dashboards to assess and monitor and address dealer performance as appropriate to drive growth and manage risk.
- Proactively identify key risks and ensure appropriate risk mitigation plans are in place.
- Play an active role in managing internal and external stakeholder expectations.
- Serve as a fiduciary for the company including identifying and reporting to the company any material client or internal non-compliance with company policies, attempted or actual fraud upon the company or any other circumstance that may require identification and reporting to protect the company.
- Support the Risk and Recovery department with pre-default risk mitigation and post default collection efforts on defaulted accounts.
- Document in Salesforce all activities and client interactions as required by the company.
- Cultivate Cox Automotive cross business unit relationships and opportunities.
- Serve as ambassador for CAI and NextGear Capital through industry involvement and support of brand equity initiatives.
- Collaborate with colleagues on the Portfolio Management and Sales teams to drive growth of new accounts into the commercial space from our base of existing clients and prospective clients.
- Manage project initiatives as assigned and drive and measure progress to remain on the critical path to completion.
- Create, lead, participate in, and support other projects and initiatives as required.
- Perform all other duties as assigned.
Job Knowledge, Skills and Abilities:
- Extensive knowledge of the automotive industry (various sectors).
- Extensive knowledge of the finance industry (various sectors).
- Strong financial acumen with working knowledge of key financial tools and terminology.
- Strong presentation, verbal, and written communication skills.
- Strong interpersonal skills with the ability to interact with clients and collaborate with internal team members. and external partners at various levels within the organization.
- Strong time management skills with the ability to manage deadlines.
- Strong negotiation and collection skills.
- Strong analytical and problem-solving skills.
- Ability to work independently and in a remote environment.
- Ability to maintain a high level of safety awareness and take necessary safety precautions.
- Proficient in Excel, Word, PowerPoint, Outlook, Teams and Salesforce.
Education and Experience:
- 10+ years’ relevant work experience along with a BA/BS degree. Candidate can also have a combination of 8+ years’ relevant work experience and a Master’s degree, 6+ years and a PhD, or 14 years of experience without a degree.
Preferred Qualifications:
- Automotive and/or floorplan industry background is strongly preferred.
- Strong financial acumen (including bank statement, income statement, and balance sheet analysis) as well as commercial lending experience.
- Growth and Financial Risk Management experience for a portfolio of clients is strongly preferred.
Physical Demands:
- Travel: Up to 75% with overnight travel required.
- Ability to travel, fly, and drive.
- Ability to sit and stand for extended periods of time.
- A valid driver’s license is required for this position.
Disclaimer:
The description is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.
To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.
EOE, including disability/vets
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.
Application Deadline: 05/15/2026
