Our promise to you:
Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.
All the benefits and perks you need for you and your family:
Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
Paid Time Off from Day One
403-B Retirement Plan
4 Weeks 100% Paid Parental Leave
Career Development
Whole Person Well-being Resources
Mental Health Resources and Support
Pet Benefits
Schedule:
Full time
Shift:
Day (United States of America)
Address:
3100 E FLETCHER AVE
City:
TAMPA
State:
Florida
Postal Code:
33613
Job Description:
- Fully Remote Position - Training will be In Person
- Shift: Monday through Friday from 8AM to 5PM
- Verifies patient data and insurance to ensure it is updated for accurate billing. Handles patient concerns or refers them to administration appropriately.
- Accesses and complete referrals in designated work queues for assigned specialty.
- Fills patient cancellation slots efficiently to keep schedules booked for practitioners.
- Builds relationships with patients, consumers, and co-workers in a virtual setting. Meets daily, weekly, and monthly qualitative and quantitative performance metrics. Trains effectively in multiple and complex scheduling processes.
- Accurately schedules patients for medical office visit appointments and hospital procedures.
Knowledge, Skills, and Abilities:• Proficient with computer programs: Email, PowerPoint, Excel, Word. [Required]
• Demonstrates interpersonal skills by effectively communicating with all levels of management, staff and outside vendors and patients. [Required]
• Strong emphasis on organizational skills and strong attention to detail and ability and willingness to multi task. [Required]
• Ability to deal with data that is of a sensitive and confidential nature. [Required]
• Ability to work independently and in a team environment. [Required]
• Displays professional interactions with all levels of internal and external patients’/customers as demonstrated by work history and interview process. [Required]
• Excellent verbal and written communication skills. [Required]
• Certified in effective scheduling of designated service lines and specialties. [Required]
• Comprehension of medical terminology and procedures for designated specialties. [Required]
• Understanding of insurance verification and authorization processes. [Required]
• Knowledge of EHR. [Preferred]
• Any combination of education, training or experience that provides the knowledge, skills and abilities required to successfully accomplish the assigned duties and responsibilities of the position. [Preferred]
Education:• High School Grad or Equiv [Required]
Field of Study:• Graduate or Equivalent
Work Experience:• 1+ medical office or medical call center setting experience. [Preferred]
• Previous customer service experience. [Required]
Additional Information:• N/A
Licenses and Certifications:• N/A
Physical Requirements: (Please click the link below to view work requirements)Physical Requirements -
https://tinyurl.com/23km2677Pay Range:
$16.14 - $25.83
This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.
