Key Facts

Remote From:

Full time

Senior (5-10 years)

English

Hard Skills

Dispatch Coordination Caregiving Routines Staff Planning Escalation Management Integrated Logistics Support Customer Experience Improvement

Other Skills

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Decision Making
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Professional Communication
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Calmness Under Pressure
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Multitasking
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Organizational Skills
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Detail Oriented
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Verbal Communication Skills
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Social Skills
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Problem Solving

Roles & Responsibilities

Experience in scheduling, dispatch, workforce coordination, staffing, or a similar operations role.
Strong verbal and written English communication skills.
Ability to manage multiple moving parts in a fast-paced, service-driven environment.
Able to work weekends as part of a full-time schedule.

Requirements:

Fill open caregiver shifts based on client needs, caregiver availability, and service requirements.
Manage same-day call-offs and urgent schedule changes.
Coordinate with care managers regarding client needs, staffing priorities, and service continuity.
Use scheduling systems such as WellSky to support caregiver-to-client matching and staffing decisions.

SuperStaff

About SuperStaff

SuperStaff is a comprehensive outsourcing solutions provider dedicated to delocalizing your workforce, reimagining your systems and model, and putting cost savings to work to grow your enterprise. Founded in 2009, we launched our suite of services with technical specialist offerings like programming, design, and information technology. We’ve since expanded to add customer-facing services like customer support, and more recently, recruitment support. Led by a team of experts in outsourcing, we understand both the day-to-day challenges of business and how to address them as part of the big picture to support growing companies. Because successful outsourcing is about more than just reducing your overhead. It’s about breaking free of boundaries and adding real value through exceptional people and service. WHAT MAKES US DIFFERENT SuperStaff was established specifically to service our parent company in 2009. We grew as an extension of a family owned business and now service an enterprise that is the largest of its kind in the private sector. The company itself dates back to the 1930’s, but our utilization of technology leads the industry and reflects our focus on innovation which is our staying power. Because of our humble roots, we can connect with smaller businesses that want to grow and dominate their industries, because your story is our story too.

Company type: SME

Founded: 2018

Company size: 201 - 500

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Job description

Job Overview

The Scheduler / Home Care Staffing Coordinator is responsible for ensuring caregiver shifts are filled accurately and on time, with a strong focus on weekend coverage. This role serves as a key communication hub between caregivers, care managers, clients, and family members, and plays a critical part in maintaining continuity of care. The ideal candidate is highly organized, proactive, calm under pressure, and able to make sound staffing decisions in a fast-moving environment.

Responsibilities & Duties

Fill open caregiver shifts based on client needs, caregiver availability, and service requirements.
Manage same-day call-offs and urgent schedule changes.
Coordinate with care managers regarding client needs, staffing priorities, and service continuity.
Communicate with caregivers, clients, seniors, and family members regarding scheduling concerns.
Use scheduling systems such as WellSky to support caregiver-to-client matching and staffing decisions.
Maintain accurate schedule records, updates, and handoffs between shifts.
Build working familiarity with caregiver strengths, limitations, and suitability for specific client cases.
Escalate urgent staffing issues, call-offs, or service risks to supervisors or designated client contacts.
Support smooth shift transitions and communicate relevant updates to the next shift.
Contribute to schedule stability, coverage planning, and service quality.

Requirements

Required Qualifications

Experience in scheduling, dispatch, workforce coordination, staffing, or a similar operations role.
Strong verbal and written English communication skills.
Ability to manage multiple moving parts in a fast-paced, service-driven environment.
Strong judgment and decision-making under pressure.
Ability to communicate professionally with clients, family members, and internal team members.
Comfortable handling urgent staffing issues, call-offs, and last-minute changes.
Strong organizational skills and attention to detail.
Able to work weekends as part of a full-time schedule.

Preferred Qualifications

Experience in home care, healthcare scheduling, caregiver staffing, or healthcare dispatch.
Experience in logistics dispatch or similar real-time coordination roles.
Experience using WellSky or comparable scheduling / workforce systems.
Background in a proactive service environment rather than a purely scripted call center role.

Educational Requirements & Certifications

Bachelor’s degree preferred but not required.
Relevant experience in scheduling, dispatch, healthcare support, or operations may be considered in lieu of formal education.

Benefits

HMO with 1 free dependent upon hire
Life Insurance
20 PTO credits annually
VL and SL cash conversion
Annual Performance-Based Merit Increases and Employee Recognition
Great Company Culture
Career Growth and Learning
Night Differential

Work Schedule

NIGHT SHIFT (Current scheduling coverage includes shifts such as 6:00 AM–2:00 PM CST and 2:00 PM–11:00 PM CST)
SHIFTING SCHEDULE with weekend shift coverage
WORK FROM HOME
Php 40,000 - 44,500 all in