Casualty Claim Consultant - Bodily Injury

Who is Allstate: 

Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. Serving Canadians since 1953, Allstate strives to reassure both customers and employees with its “You’re in Good Hands®” promise and is proud to have been named a Best Employer in Canada for nine consecutive years. Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving and volunteerism. To learn more, visit www.allstate.ca. For safety tips and advice, visit www.goodhandsadvice.ca. 

Through our Employee Value Proposition, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options and truly enjoy the work they do. 

Benefits to joining Allstate 

• Flexible Work Arrangements. 

• Employee discounts (15% on auto and property insurance, plus many other products and services). 

• Good Office program (receive up to $400 back after purchasing office equipment). 

• Student Loan Payment Matching Program for Government Student loans. 

• Comprehensive Retirement Savings Program with employer matched contributions. 

• Annual Wellness allowance to support employees with improving health and wellbeing. 

• Personal days. 

• Tuition Reimbursement. 

• Working within the community and giving back. 

Role Designation: Remote 

Job Description 

We are seeking an experienced Bodily Injury Claim Technical Consultant to serve as a key technical resource across the claims organization. In this role, you will partner with multiple teams to improve quality, performance, and alignment with organizational goals. 

You will coach and mentor team members at various stages of their careers, sharing best practices and industry insights while fostering a collaborative and inclusive environment. Through strong stakeholder partnerships and data-driven analysis, you will identify trends, provide actionable insights, and contribute to operational improvement initiatives. 

Leveraging your technical expertise and strategic mindset, you will support enterprise initiatives, influence claims handling practices, and help shape the future direction of our claims operations. 

Accountabilities: 

• Coach, mentor, and develop claims professionals across the department, supporting skill growth, confidence, and career progression in both routine and complex claim handling. 

• Partner with Training and Development to design and facilitate training, workshops, and peer mentoring that align with evolving business processes and best practices. 

• Provide guidance and oversight on losses of varying complexity to support effective management and resolution. 

• Build and maintain strong relationships with stakeholders to ensure alignment with business objectives and operational priorities. 

• Ensure compliance with regulatory requirements and fair claims practices, providing guidance on policy interpretation and application across operations. 

• Leverage industry and technical expertise to drive continuous improvement, support the development of handling guidelines, and recommend enhancements to claims processes. 

• Analyze national claims results to identify trends, support action planning, and contribute to performance improvement initiatives with operational leaders. 

• Support and contribute to enterprise-level strategic initiatives by adapting processes and practices to meet organizational objectives. 

Qualifications: 

• Proven National experience in Litigation claims adjusting Expert knowledge of insurance policy interpretation, coverage analysis and claim management strategies.   

• Demonstrated expertise in handling varying loss complexities, including large loss, complex and litigation claims. 

• Strong investigative skills with the ability to resolve complex issues efficiently. 

• Proven success in training, coaching, and mentoring others, leadership experience is considered an advantage. 

• Highly effective verbal and written communication skills, with the ability to tailor messaging to diverse audiences on skills. 

• Skilled in building rapport and working effectively with individuals at all levels and technical abilities. 

• Strong analytical and problem-solving skills, with ability to exercise sound judgment under pressure. 
   

Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodation, please let us know and we will work with you to meet your needs. 

#LI-AV2