Customer Programs Manager

Skyflow is a data privacy vault company built to radically simplify how companies isolate, protect, and govern their customers’ most sensitive data. With its global network of data privacy vaults, Skyflow is also a comprehensive solution for companies around the world looking to meet complex data localization requirements. Skyflow currently supports a diverse customer base that spans verticals like fintech, retail, travel, and healthtech.

Skyflow is headquartered in Palo Alto, California and was founded in 2019. For more information, visit www.skyflow.com or follow on X and LinkedIn.

About the role:

As a Customer Programs Manager you are responsible for orchestrating the implementation of Skyflow’s most important Customers. You will manage the end-to-end delivery from contract signing through successful Go-Live, acting as the main point of contact for customers.  This goes beyond managing standard implementations, and you will steward bespoke implementations with Product Managers and Solutions Architects, and manage relationships with strategic enterprise Customers. We enable Customers in their journey of protecting and governing sensitive data by demonstrating and validating how the Skyflow Privacy Vault and Privacy API uniquely enable agility while ensuring trust and compliance. 

The ideal candidate is highly-organized, can manage competing priorities, understands data architecture, and can communicate effectively with both technical and non-technical audiences. If you love continuous improvement, are inspired by the challenges of Customer implementations, and want to work in a fast-paced environment paving the way for the future, then we invite you to learn more about Skyflow and the implementation team!

What you have:

• 5+ years of technical experience working on SaaS technology platforms

• 3+ years of experience in customer-facing roles

• A Passion for the Customer and Continuous Improvement

• Excellent analytical and problem-solving skills with a history of being hands-on, and detail-oriented

• Experience operating autonomously across multiple teams, as well as demonstrating critical thinking and thought leadership

• Ability to effectively communicate complex technical concepts (Written and Verbal)

• Working experience with cloud technologies (Amazon Web Services, Google Cloud Platform, and/or Microsoft Azure) 

• Experience with API-centric development technologies (Experience with both Client-side and Server-Side SDKs)

• Experience in ideating solutions and working with technology partners

• Experience working with end-users and an ability to articulate their challenges

• An ability to execute efficiently in an ambiguous environment
  

What you'll do:

• Drive End-to-End Delivery, including planning, implementation & delivery of customer programs across teams and organizations, identifying and mitigating risks, as well as managing dependencies and optimizing resources

• Cultivate a cohesive and aligned program team

• Identify and communicate program processes and operating model

• Work with Product, Engineering, and Solutions Engineering to coordinate, prioritize and deliver Customer Programs at scale

• Lead continuous improvement for implementation process across teams

• Articulate program goals, desired outcomes, risks/issues and mitigation plan leadership

• Proactively identify and remove obstacles that are preventing team progress

• Ensure visibility to, and celebrations around team successes

• Assist with designing and building the best solution

• Gain a deep technical understanding of Skyflow’s product and integration capabilities to engage with stakeholders in Customer organizations.  

• Become an expert in Data Privacy and “privacy by design” architectural approaches across industry segments.

• Consistently achieve successful results, even under tough circumstances

• Show adaptability when faced with gaining support from varying audiences

  Benefits:

  • Excellent Health, Dental, and Vision Insurance Options (Varies by Country)

  • Unlimited PTO

  • Flexible Hours

  • Generous Equity