Key Facts

Remote From:

Mexico

Category: SaaS Developer

Full time

Senior (5-10 years)

English

Hard Skills

Test Automation Cloud Administration Google Workspace User Environment Management Python (Programming Language) Zoom (Video Conferencing Tool) Microsoft Business Intelligence AWS Lambda Analytics Windows PowerShell +11 more

Other Skills

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Communication
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Analytical Skills
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Training And Development
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Problem Solving

Roles & Responsibilities

5+ years experience administering enterprise SaaS platforms (Google Workspace, Slack, Zoom, Dropbox)
Experience with automation/scripting (Python, Bash, PowerShell, AWS Lambda)
Familiarity with SaaS APIs, integrations, and CI/CD pipelines
Strong analytical skills for usage data, adoption metrics, and feature impact

Requirements:

Administer SaaS platforms: user management, security, permissions, workflows, integrations
Proactively evaluate new SaaS features and run pilots/adoption programs
Measure and report on adoption and usage trends across collaboration platforms
Troubleshoot and resolve SaaS-related incidents, documenting best practices

Dropbox

About Dropbox

Dropbox is the one place to keep life organized and keep work moving. With more than 700 million registered users across 180 countries, we're on a mission to design a more enlightened way of working. Dropbox is headquartered in San Francisco, CA, and has offices around the world. To learn more about working at Dropbox, visit dropbox.com/jobs We also have a few simple guidelines to keep this space respectful and productive. Please avoid: - Harassing other people or using language that’s hateful, offensive, vulgar, or advocates violence - Trolling, fraud and spamming - Violating someone else’s rights or privacy - Advertising or soliciting donations - Link baiting - Posting off topic comments or thread hijacking We may remove comments that violate these guidelines.

Company type: Large

Founded: 2018

Company size: 1001 - 5000

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Job description

Role Description

We are seeking a SaaS Engineer to manage, optimize, and maximize value from Dropbox’s SaaS ecosystem. The ideal candidate has hands-on experience administering collaboration platforms (Google Workspace, Slack, Zoom, Dropbox), strong scripting/automation skills, and a curiosity for exploring new features and AI capabilities. You will help ensure SaaS platforms are secure, scalable, and fully leveraged, enabling Dropboxers to get the most out of their tools.

Responsibilities

Administer SaaS platforms: user management, security, permissions, workflows, integrations.
Proactively evaluate new SaaS features and run pilots/adoption programs.
Measure and report on adoption and usage trends across collaboration platforms.
Identify opportunities to leverage AI, automation, and integrations for smarter collaboration.
Troubleshoot and resolve SaaS-related incidents, documenting best practices.
Deliver documentation, training, and communication to drive user enablement.

Requirements

5+ years experience administering enterprise SaaS platforms (i.e. Google Workspace, Slack, Zoom, Dropbox).
Experience with automation/scripting (Python, Bash, PowerShell, AWS Lambda).
Familiarity with SaaS APIs, integrations, and CI/CD pipelines.
Strong analytical skills for usage data, adoption metrics, and feature impact.
Excellent troubleshooting, problem-solving, and cross-functional communication skills.
Ability to work independently and cross-functionally, with clear communication to both technical and non-technical stakeholders.
Strong documentation skills, with experience maintaining knowledge bases, SOPs, and onboarding guides