General Manager - Salesforce (Remote)

Who We Are 

At Orion Global Solutions, we’re not your typical tech consultancy. As a Salesforce Summit Partner (the highest tier!) and one of the fastest-growing Salesforce partners in the New York Metro area, we bring innovation, speed, and genuine collaboration to every client interaction. But what truly sets us apart?  

We’re a fast-growing, people-first U.S. company that believes in building thoughtful, user-friendly systems to support our employees and customers. As we expand, we’re looking for talented Salesforce Admins in Costa Rica who bring both technical know-how and strong collaboration skills. 

We deeply value the expertise in Costa Rica and are committed to a remote-first culture that enables you to thrive in your role—no need to relocate. 

The Role 

The General Manager – India will lead and scale the India operations for a high-growth Salesforce consulting and implementation business. This role is responsible for driving revenue growth, ensuring delivery excellence, building high-performing teams, and strengthening the company’s presence as a trusted Salesforce partner in the region and globally.

This leader will operate at the intersection of sales, delivery, and operations, ensuring alignment between client acquisition, project execution, and long-term customer success. This role will report to the EVP of Professional Services.

What You’ll Be Doing 

1. Business & Revenue Growth
- Drive new business development in partnership with global sales teams
- Expand existing client accounts through upsell and cross-sell strategies
- Build strategic relationships with enterprise clients and key stakeholders

2. Salesforce Practice Leadership
- Lead and scale Salesforce consulting capabilities across clouds (Sales, Service, Marketing, Experience, etc.)
- Ensure high-quality solutioning aligned with Salesforce best practices and certifications
- Partner with global leadership to define GTM strategies and offerings

3. Delivery Excellence & Operations
- Oversee end-to-end delivery of Salesforce implementation projects
- Ensure projects are delivered on time, within scope, and on budget
- Establish delivery governance, quality assurance, and risk management frameworks
- Drive utilization, forecasting, and operational efficiency

4. Talent & Organizational Leadership
- Build, lead, and retain a high-performing team of consultants, quality assurance consultants, developers, and solution architects, etc. 
- Develop hiring strategies to scale capabilities in India
- Foster a culture of accountability, innovation, and continuous learning

5. Client Success & Stakeholder Management (60% Billable Util Goal)
- Act as a Senior Consultant delivering billable work for key client engagements
- Ensure high customer satisfaction (CSAT) and long-term partnership growth
- Resolve escalations and manage complex stakeholder environments

What You Bring 

-10+ years of experience in consulting, with strong exposure to Salesforce ecosystem
- Deep expertise in Salesforce implementation methodologies and delivery models
- Experience working in global delivery models (onshore/offshore)
- Strong executive presence with the ability to influence C-level stakeholders

Why You’ll Love Working Here 

We take care of our people. Our benefits are designed to help you live well—inside and outside of work: 

• Work from anywhere in India – your home, your space, your schedule 

• Grow with us – continuous learning, mentorship, and challenging projects 

• Global collaboration – be part of a diverse team that values your perspective 

• Connected culture – Slack, virtual events, and real relationships (not just tasks) 

• Flexible hours that respect work-life balance and your time zone 

Let’s Make an Impact Together 

If you're passionate about delivering exceptional client experiences, leading dynamic teams, and being part of a company that values innovation and heart—you’ll feel right at home at Orion. 

Ready to grow with us? Apply now. Let’s build something great together.