Role overview

Qualifications

Minimum 1 year of customer support experience
Forex trading experience (1+ year) is a strong advantage
Fluent in English (advanced or near-native level)
Proficient with customer support tools and software

Responsibilities

Provide first-class customer support by addressing inquiries and resolving issues quickly and professionally
Guide clients through our services, ensuring a smooth and seamless user experience
Troubleshoot technical concerns and offer effective solutions
Record and manage client interactions in the support system for reporting and follow-ups

Key facts

Remote from: North Macedonia, Albania, Bosnia and Herzegovina, Serbia, Georgia (USA)
Full time
Junior (1-2 years)
Customer Support Associate
Hindi, Spanish, Portuguese, English, Arabic, German

Hard skills

Issue Management Hardware Support Customer Relationship Management Cross-Functional Collaboration End-User Training And Support Escalation Management Policy Enforcement Customer Interaction Management Knowledge Base Business Intelligence Tools Advanced Analytics Client Services Continuous Improvement Process Product Knowledge Currency Trading

Other skills

Customer Service
Adaptability
Resilience
Multitasking
Teamwork
Proactivity
Detail Oriented
Verbal Communication Skills
Problem Solving

About the company

Recruiter4You

Recruiter4You is a boutique agency that specializes in recruitment for innovative industries. With a proven history of successful projects, we are the ideal partner for companies wishing to grow without the burden of exorbitant recruitment costs. Our mission is to create dynamic matches between exceptional candidates and outstanding companies. Whether your focus is on iGaming, Technology, Crypto, or Finance, we’re here to assist in Europe, Asia, Latin America, or even remote positions. If you're a company with ambitious goals or a candidate eager for a fresh start in your career, reach out to us today. We are eager to assist you. Email: francesco@recruiter4you.com Web: www.recruiter4you.com

Company details

Company typeSmall startup

Company size2 - 10

Links

Website LinkedIn See all jobs

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Job description

Our client is a fast-growing international fintech company, with its head office in Dubai, dedicated to empowering traders through world-class tools and services. We’re looking for a proactive and experienced Customer Support Associate to join the team and work Remotely with a service agreement.

In this role, you’ll be the first point of contact for clients, ensuring they receive exceptional support and guidance to maximize their success with our products and services.

Responsibilities:

Provide first-class customer support by addressing inquiries and resolving issues quickly and professionally.
Guide clients through our services, ensuring a smooth and seamless user experience.
Troubleshoot technical concerns and offer effective solutions.
Stay up to date with our products, services, and policies to deliver accurate assistance.
Record and manage client interactions in the support system for reporting and follow-ups.
Partner with internal teams to resolve complex cases and continuously improve the customer journey.
Contribute to the creation of support resources, including FAQs and user guides.
Track and analyze support trends to recommend improvements.

Requirements

Minimum 1 year of customer support experience
Background in Forex trading (1+ year) is a strong advantage.
Fluent in English (advanced or near-native level).
Knowledge of an additional language (Spanish, Arabic, Farsi, German, Tagalog, Hindi, Portuguese, etc.) is a plus.
Strong communication skills, both written and verbal.
Excellent problem-solving skills and attention to detail.
Comfortable working both independently and as part of a fast-paced team.
Proficient with customer support tools and software.
Ability to stay resilient and multitask effectively under pressure.

What they offer

Ongoing training and professional development opportunities, clear career progression paths and a supportive, collaborative, and growth-focused team culture.