Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.
By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.
At Lumen, people power progress. Our culture is built on teamwork, trust, and transparency, giving you the flexibility, support, and opportunity to make a lasting impact. We’re looking for top-tier talent ready to take on the challenge. Join us in building the future.
The Role
The Project Manager I supports Digital Operations by coordinating and executing operational priorities for NaaS and Fabric Port workstreams. This role ensures operational activities scale effectively, accelerates revenue‑generating actions, and drives continuous improvement across cross‑functional teams. The PM I serves as a critical connector between Program Management, CCMs, Sales, and Operations to reduce end‑to‑end intervals and improve service activation performance.
Working hours: Task‑based work within European hours; occasional afternoon meetings with U.S. stakeholders.
Location: Remote
Benefits: annual bonus, private health care (Medicover), Multisport card/Multicafeteria, lunchpass card, life insurance (voluntary), PPK (voluntary), English & Polish classes, working abroad policy, CSBF (voluntary)
The Main Responsibilities
Operational Coordination
- Coordinate NaaS/Fabric Port operational priorities across workstreams to ensure alignment, consistency, and scalable execution.
- Monitor workflow progress, identify bottlenecks, and escalate issues to maintain delivery momentum.
Acceleration & Issue Resolution
- Support Program Managers with acceleration activities, including war‑room execution, rapid‑response coordination, and issue triage.
- Drive timely identification and resolution of issues impacting service activation or delivery performance.
Revenue‑Focused Execution
- Lead actions that directly support revenue acceleration, including removing blockers to service activation and improving order readiness.
- Partner with Sales and CCMs to surface customer‑impacting issues and coordinate cross‑functional resolution.
Continuous Improvement
- Support process improvement initiatives aimed at reducing end‑to‑end activation intervals and increasing operational efficiency.
- Identify opportunities to streamline workflows and enhance throughput across NaaS/Fabric Port operations.
Cross‑Functional Communication
- Serve as the operational link between CCMs, Sales, Program Management, and Delivery teams to ensure visibility into risks, dependencies, and customer‑impacting issues.
- Maintain clear, timely communication across stakeholders to support coordinated execution.
Reporting & Performance Monitoring
- Track operational performance metrics, including port installs, activation intervals, and workstream throughput.
- Provide concise reporting and insights to leadership on progress, risks, and improvement opportunities.
Operational Excellence
- Workstreams remain aligned and operating at scale with minimal disruption.
- Operational priorities are executed consistently and on schedule.
Revenue & Activation Impact
- Measurable reductions in end‑to‑end activation intervals.
- Sustained improvement in monthly port installs and service activations.
- Demonstrated contribution to revenue acceleration through proactive issue resolution.
Cross‑Functional Effectiveness
- Recognized as a reliable coordination point for CCMs, Sales, Program Management, and Delivery.
- Issues are surfaced early and resolved efficiently through strong cross‑team collaboration.
Insightful Reporting
- Leadership receives accurate, actionable reporting that highlights progress, risks, and opportunities.
What We Look For in a Candidate
Required (must‑have)
- Around 2 years of professional experience in project coordination, operations support, service delivery support, or a similar operational role.
- Experience in working with internal stakeholders (e.g. Sales, Operations, Delivery, Project/Program teams) and supporting day‑to‑day coordination activities.
- English at minimum C1 level – required for daily written communication and regular collaboration with U.S.‑based stakeholders.
- Strong written communication skills – emails, follow‑ups, summaries and status updates.
- Good Excel skills (trackers, basic analysis, status reporting).
- Ability to prepare reports and presentations (PowerPoint) for internal stakeholders and leadership.
- Good organizational skills and ability to handle multiple tasks at the same time in a structured way.
- Comfort working in a fully remote setup, independently, with limited local team presence in Poland.
Nice to have (not required)
- First experience with process improvement, operational optimization or workflow coordination.
- Exposure to basic operational reporting (status reports, backlogs, simple forecasts).
- Familiarity with tools such as Power BI dashboards, CRM or internal operational tools (training provided).
Requisition #: 341889
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.
We are committed to making reasonable adjustments to the recruitment process for people with disabilities. If there is anything we can do to help you, please let us know.
We are committed to providing equal employment opportunities to all persons regardless of race, religion, colour, sex, age, disability or sexual orientation or any other status protected by local or national law. We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
Join a diverse and inclusive culture where everyone is welcome and every voice is heard. A culture where people feel they belong, can be themselves and feel inspired to share different perspectives. Our culture, shared values and behaviours truly make Lumen a fantastic place to work and provides an environment where people can genuinely thrive.
Privacy Notice
Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data.
To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice
