Senior Customer Success Manager, Enterprise

26WD97646

Position Overview

As a Senior Customer Success Manager, Enterprise, you will own a portfolio of strategic enterprise (EBA) accounts, driving adoption, value realization, and long-term customer success. You serve as a trusted advisor to executive stakeholders, aligning Autodesk solutions to customer business outcomes and ensuring measurable ROI.

Responsibilities

• Own and execute Customer Success Plans (CSPs) to deliver measurable business outcomes

• Drive adoption and consumption across enterprise accounts

• Build and maintain executive-level relationships (Director–C-suite)

• Lead Executive Business Reviews (EBRs/QBRs) and value-based conversations

• Partner cross-functionally (Sales, Consulting, Support) to align on account strategy

• Identify risks, drive mitigation, and ensure renewal readiness and growth alignment

• Act as the Voice of the Customer, influencing internal strategy and priorities

Minimum Qualifications

• 5+ years in Customer Success, Account Management, or Consulting

• Experience managing enterprise or strategic accounts

• Strong executive presence and stakeholder management skills

• Proven ability to drive adoption, retention, and customer outcomes

• Data-driven mindset with ability to translate insights into action

About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

Benefits

From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/

Salary is one part of Autodesk’s competitive compensation package. For U.S.-based roles, we expect a starting base salary between $75,600 and $135,520. Offers are based on the candidate’s experience and geographic location, and may exceed this range. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

Sales Careers

Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/sales

Equal Employment Opportunity

At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

Diversity & Belonging

We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

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