Help create the kind of customer experience people remember.
At The Synergy Company, we believe business can be a force for good. As an independently owned manufacturer of premium organic supplements and a Certified B Corporation, we are committed to making products with integrity while also caring for our people, our community, and the planet.
We are looking for a Part-Time Customer Service Representative to join our Customer Service team. This person will be based in Moab and will work remotely from home, helping support our customers with warmth, professionalism, accuracy, and product knowledge. This is a great opportunity for someone who enjoys helping people, communicates clearly, and can stay organized and steady in a fast-moving environment.
About the role
The Customer Service Representative is one of the primary points of contact for our customers and helps represent The Synergy Company through phone, email, and online chat support. In this role, you will assist retail and wholesale customers with orders, returns, product questions, troubleshooting, and general support, while helping ensure every interaction reflects the care and quality we value as a company.
Compensation and benefits
This is a part-time, benefits-eligible hourly position.
Pay range: $23.00–$31.00 per hour*
*The posted pay range represents the full compensation range for this position. New hires are typically brought in toward the lower portion of the range, depending on experience, qualifications, and internal equity. Actual starting pay will be based on relevant skills, experience, and alignment with the role.
What you’ll do
- Provide customer support by phone, email, and online chat throughout the workday
- Help customers place new orders, follow up on existing orders, process returns, and answer questions about products or the company
- Troubleshoot issues related to online ordering and order tracking
- Build and maintain strong product knowledge so you can make thoughtful, accurate recommendations based on customer needs
- Follow company guidelines and regulatory requirements in all customer communications
- Maintain appropriate timing, tone, language, and professionalism in every interaction
- Deliver high-touch, white-glove service with care, accuracy, and attention to detail
- Stay calm and professional during challenging customer interactions
- Maintain strong quality scores across monitored calls, chats, and emails
- Collect information related to reported adverse events in accordance with FDA regulations
- Assist with additional customer-service-related assignments such as fraud screening, order management for other sales channels, and moderation of consumer reviews
- Work independently from home while meeting performance expectations and guidelines
This role may be a good fit for you if you:
- Genuinely enjoy helping people
- Communicate clearly and warmly in both writing and conversation
- Can balance friendliness with professionalism and accuracy
- Are comfortable learning product details, systems, and processes
- Can juggle multiple tasks without losing attention to detail
- Stay calm under pressure and maintain composure during difficult interactions
- Are dependable, self-directed, and able to work successfully from home
What we’re looking for
Required qualifications:
- High school diploma or GED equivalent
- Must be at least 18 years of age
- Must be legally authorized to work in the United States
- Must be able to read, write, speak, listen, and comprehend English proficiently enough to safely and effectively perform the role
- Must be able to pass a background check
A strong candidate may also bring:
- Prior customer service experience
- Strong computer literacy and comfort navigating multiple systems at once
- Accurate data entry skills
- Clear writing and grammar
- Strong attention to detail and organization
- Basic math skills
- Excellent interpersonal and communication skills
- Proficiency with Microsoft Office Suite
- The ability to work in a fast-paced environment where quality and detail matter
Schedule and location
This is a part-time remote position for someone who is based in Moab, Utah.
Expected schedule:
- 20–25 hours per week
- Monday through Friday
- Typically 4–5 hours per day
- Shift will likely begin around 10:00 AM
