Key Facts

Remote From:

Full time

English

Hard Skills

Channel Management Strategic Management Sales Management New Business Development Key Opinion Leader Development Sales Management Performance Management Account Management Sales Planning Help Desk Support +8 more

Other Skills

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Financial Acumen
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Negotiation
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Customer Service
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Team Oriented
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Verbal Communication Skills
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Relationship Management

Roles & Responsibilities

Veterinary Medicine degree with a major in Livestock, Swine, Poultry and/or Bovine; MBA is a plus.
Proven track record of outstanding sales achievement in life sciences/health sciences, preferably in the veterinary industry; animal health or farm-level sales experience required.
Distributor and account management experience; ability to work collaboratively in a matrix environment; fluent in English; strong communication and negotiation skills.
Financial acumen with ability to assess pricing, financing and quarterly/annual commercial goals; willingness to spend 70% of time in the field; proficient in Microsoft Office.

Requirements:

Manage IDEXX LPD accounts and distributors to drive sales growth by delivering LPD test kits, software and solutions, while providing technical support and training.
Acquire new business within the territory and from new customers; engage customers through sales and marketing activities and achieve monthly, quarterly, and annual sales targets.
Lead distributor and internal technical support teams to handle inquiries, objections, troubleshooting and deliver high customer satisfaction; build relationships via regular meetings and co-visit plans with distributors.
Maintain territory customer databases; support sales programs, product positioning, promotional initiatives, and sales tools; analyze market trends and collaborate with managers to develop relationships with KOLs, veterinarians, organizations across Thailand, Vietnam and Cambodia.

Idexx

Biotech: Biology + Technology

About Idexx

9,000 people, one global focus - enhancing the health and well-being of pets, people, and livestock We are passionate about what we do at IDEXX – and why wouldn’t we be? When you’re working to raise the standard of care for pets, make drinking water safe for billions and keep our livestock population around the globe healthy and free of disease, it’s no wonder that what we do each day is more than just a job. There’s an energy across IDEXX that is contagious – where caring and committed people come together to make things better. IDEXX Laboratories, Inc. (NASDAQ: IDXX), a member of the S&P 500, is a leader in pet healthcare innovation, serving practicing veterinarians around the world with a broad range of diagnostic and information technology-based products and services. Headquartered in southern Maine, we conduct operations through more than 70 locations around the world and serve customers in over 175 countries. Our primary business focuses on pet health, a growing market around the world. Our products —in-clinic diagnostic tests and instrumentation, reference laboratory and telemedicine consultation services, and practice management software—enhance the ability of veterinarians to provide advanced medical care, improve staff efficiency and to build more economically successful practices. We also develop and manufacture diagnostic tests and information for the global production animal industry, including poultry and livestock, as well as tests for the quality and safety of water and milk. Please visit our website, IDEXX.com/careers, for further information and to view all of our job opportunities.

Company type: Large

Industry: Biotech: Biology + Technology

Founded: 2018

Company size: 10001

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Job description

JOB SUMMARY

The Strategic Account and Support Manager – SAMI LPD will manage the relationship with IDEXX LPD clients, distributors, drive sales growth and foster customer loyalty to IDEXX products and services of IDEXX Livestock, Poultry and Dairy (LPD). Work with distributors in the assigned territories to grow the business through performance management and ongoing guidance, coaching and training. Deliver accurate sales forecasts and achieve sales objectives. Help establish strategic sales direction while providing feedback from the market.

PRIMARY DUTIES AND RESPONSIBILITIES:

Focus on providing LPD test Kits, software and solutions to customer accounts, including laboratories, veterinarians corporate integrators and key commercial farms.
Carry out all sales responsibilities to drive sales growth and foster customer loyalty.
Acquire new business from existing customer base and new customers in the assigned territories.
Engage customers through all sales & marketing activities in the assigned territory through business discussions and educational interactions.
Lead distributors and internal technical supports function to handle customers’ enquiries, objections, trouble-shootings and provide technical support services
Working alongside with Sales manager and team to improve the customers’ satisfaction
Deliver monthly, quarterly, and annual sales goals.

Work with manager and team to plan, take actions and track activity progress to continuously enhance the sales productivity

Building and maintaining IDEXX’s customer and account database within the assigned territories

Work to support sales programs, product positioning, promotional initiatives, and sales force automation tools.

Work with manager to develop solid relationship with distributors, key opinion Leaders (KOLs) in Thailand, Vietnam and Cambodia, organizations, and leading veterinary practices to promote IDEXX products and services.

Work closely with distributors and internal team to collect and analyze data and information in relation to the market trends, competitive landscape, customer’s needs and business opportunities in the assigned territories.

Develop, maintain good relationships with key customers through regular meetings and co-visit plans with distributors.

Other duties as assigned.

EDUCATION:

Veterinary Medicine, Major in Livestock, Swine, Poultry and/or Bovine. MBA is plus.

EXPETRIENCE, REQUIRED SKILLS AND ABILITIES:

Demonstrated track record of outstanding sales achievement over several years in life science/health science business/products. Ideally within the veterinary industry. Animal health/feed/farm level of sales experience is definite required. Distributor and account management a definite plus.
Knowledge of commercial integrated farming methodologies and consulting experience in LPD is a plus.
Ability to work collaboratively in matrix environment.
Financial acumen, ability to assess and evaluate implications of quarterly/annual commercial goals, pricing, equipment financing and customer commercial needs.
Good command of Microsoft Office and demonstrated written and presentation skills.
Excellent customer service, business relationship-building skills and negotiation skills.
Drive, initiative, and passion for business excellence.
Fluent in English.
Spend at least 70% of time in the field within the assigned territories and any other destinations as instructed by the manager.
A team player.

WORK ENVIRONMENT:

At the laboratories farm, veterinary clinics l throughout the SAMI especially Philippines, Vietnam and Indonesia and SA.

Management office of key account customers and integration level.

WHY IDEXX?

We’re proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a global workforce of over 10,000 talented people.

So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery.  

At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.

IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, colour, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.

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