Vendor Liaison Associate - 9am - 5pm - Remote

Vendor Liaison Associate

The Vendor Liaison Associate is responsible for ensuring orders are accurately and promptly transmitted to our partner vendors. He/she will work closely and directly with our partner vendors to resolve any questions or issues. He/she also relays accurate and timely information to our customer service and sales teams on these orders. This position supports the organization by providing accurate and timely information insuring that we meet our customer’s needs and create a positive customer experience.

Our ideal candidate will posses these skills:

• Ability to move quickly through multiple systems to find information and deliver a response based on findings.
• Demonstrates active listening, critical thinking and problem solving skills.
• Deliver all communications with kindness demonstrating empathy for customer’s issues/questions with care and compassion, and maintain a professional attitude at all times.
• Always act with integrity and take personal ownership of all you do.
• Champion change and adapt quickly and positively in a dynamic workplace.
• Ability to perform and prioritize multiple tasks efficiently in a fast-paced environment.

As part of the team you will:

• Develop and maintain knowledge of products, pricing, shipping methods, and printing methods utilized in the entry process. 
• Develop a good understanding of the processes used to decorate products produced by our partner vendors and the needs of these vendors for these processes. 
• Generates accurate purchase orders and promptly transmits orders to our partner vendors.
• Maintains accurate documentation of actions taken and communications on all orders by utilizing the current system
• Works with our partner vendors directly on production times, rush requests and customer requests. 
• Calls and/or e-mails partner vendors to clarify unclear information or provide proof approval in order to complete processing of an order. 
• Answers e-mails from partner vendors regarding orders.
• Accurately maintains order details based on information from customers or partner vendors. 
• Maintains tracking information from partner vendors it in the system to ensure this information is available to customers, customer service and sales. 
• Reaches out to partner vendors when tracking hasn’t been received as expected.
• Maintains effective working relationships with other associates. 
• Participate in and support company-wide initiatives such as continuous improvement in order to improve service, reduce costs and improve quality.
• Demonstrates flexibility and commitment through cross-training and helping other departments consistent with business needs. 
• Performs duties safely and in accordance with company safety policies. 

Qualifications:

• High School Diploma or equivalent
• 1-3 years in a customer service environment preferred

Special Training or Competence: 

• Proficiency using a computer and associated software 
• Strong verbal and written communication skills
• Experience using order management systems such as Oracle and/or Salesforce
• Proficiency in Microsoft Office Suite
• Possesses good problem solving skills, and is detail oriented 
• Must have accuracy in data entry and strong attention to detail
• Proven ability to work well under pressure to meet order deadlines
• Excellent attention to detail
• Ability to multitask & focus on multiple issues at once
• Excellent customer service skills and ability to deescalate situations