Key Facts

Remote From:

Full time

English

Hard Skills

Project Documentation Contract Management Product Renewals Contract Management Proposal Writing Digital File Management Organisational Policies Escalation Management Data Maintenance Stakeholder Analysis +2 more

Other Skills

•
Microsoft Excel
•
Microsoft PowerPoint
•
Microsoft Word
•
Teamwork
•
Collaboration
•
Communication

Roles & Responsibilities

Bachelor's degree in Business Administration, Law, or related field
Strong knowledge of Microsoft Office applications (Excel, Word, PowerPoint) and experience working with CRM systems (SAP CRM is a plus)
Intermediate level of English
Onsite position – Mexico

Requirements:

Communicate service contract renewals, including terms and conditions, to customers
Track and ensure timely delivery of first-time renewal communications
Maintain and update contract data in SAP CRM and related systems
Escalate non-responsive customers or stakeholders to the appropriate internal teams

Agilent Technologies

Biotech: Biology + Technology

About Agilent Technologies

Agilent customers are finding new ways to treat cancer, ensure food, water, air, and medicine quality and safety, discover new drug treatments, research infectious diseases, and create alternative energy solutions for a greener planet. From start to finish, we have them covered with our vast product solutions and services portfolio. Around the world, Agilent’s people bring innovations, technologies, and services to the forefront of science. Our teams design and manufacture a wide array of advanced analytical, research, and diagnostic solutions and tools for use inside and outside laboratories. Additionally, the unique expertise of Agilent’s CrossLab and technical teams provides valuable insight and support to our customers, helping them fully optimize their laboratories and resources to better focus on what's important: bringing great science to life. In fiscal 2022, Agilent Technologies generated revenue of (US) $6.85 billion.

Company type: XLarge

Industry: Biotech: Biology + Technology

Founded: 2018

Company size: 10001

Website LinkedIn See all jobs →

Job description

Job Description

Responsible for communicating service contract renewals, including commercial terms and conditions, to customers, ensuring timely and accurate first-time communication. Tracks delivery of renewal communications and follows up as needed to ensure process completion.
Responsible for maintaining accurate data in SAP CRM systems and updating all required documentation to support the contract renewal process. Escalates unresponsive cases to relevant counterparts and the Contracts Sales Director when necessary.
Works closely with Sales, Finance, Legal, and Contracts teams to structure proposals and agreements aligned with business objectives and in compliance with company policies.

Key Responsibilities

• Communicate service contract renewals, including terms and conditions, to customers
• Track and ensure timely delivery of first-time renewal communications
• Maintain and update contract data in SAP CRM and related systems
• Ensure all required documentation is complete for contract renewal processing
• Escalate non-responsive customers or stakeholders to the appropriate internal teams
• Collaborate with Sales, Finance, Legal, and Contracts teams to support contract structuring and execution
• Ensure compliance with internal policies and procedures

Qualifications

• Bachelor’s degree in Business Administration, Law, or related field
• Strong knowledge of Microsoft Office applications (Excel, Word, PowerPoint)
• Intermediate level of English
• Strong collaboration and teamwork skills
• Experience working with CRM systems (SAP CRM is a plus)
• Onsite position – Mexico

Additional Information

• 6-month contract

Additional Details

This job has a full time weekly schedule.

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.