Case Manager

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

Join our claims team in our Tweed where You will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

The Case Manager role plays a critical part in supporting injured workers to regain their independence and return to meaningful employment. Acting as the central point of contact, you will liaise with injured workers, employers and key stakeholders involved in the treatment and recovery process, ensuring claims are managed effectively from start to finish.

We are seeking individuals who are genuinely passionate about supporting others. Recent graduates with a degree in psychology or a related health science discipline will be highly regarded. This opportunity is also well suited to those looking to build a long-term career by leveraging their Allied Health background or customer service experience in a role that delivers meaningful outcomes.

This will be a full-time, permanent position based in the Tweed office, with flexibility to work from home up to 3 days per week once considered from month three, subject to performance and approval.

YOUR RESPONSIBILITIES

• Take responsibility of a full portfolio of workers compensation claims with a focus on physical and psychological based injuries
• Build and maintain relationships with a wide variety of stakeholder such as, injured workers, their employers, doctors, rehabilitation providers, etc. to help the injured worker get back to work as promptly and safely as possible
• Ensure active and timely strategies are implemented to improve recovery and return to work outcomes
• Work with our Injury Management Specialists to develop and implement a plan to assist the injured workers’ return to work journey

ABOUT YOU

• Allied Health, customer service, retail or a hospitality background with a passion for helping others is a must
• Ability to work well within a team and thrive in a fast-paced environment
• Strong customer centric approach and can handle challenging conversations
• Proactive, self-motivated and can think creatively when engaging with stakeholders
• Empathetic, resilient and ability to work well under pressure
• Experience managing, negotiating, and influencing positive outcomes

WHAT WE OFFER

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:

• A diverse and collaborative team culture like no other

• Flexibility to work from home to support work/life balance

• A corporate wellbeing program with discounted health insurance and gym membership

• Generous discounts from over 350 retailers through our RewardsHub program

• Comprehensive learning and development opportunities to help you reach your full potential

• Access to support and counselling services with work or personal matters, through our Employee Assistance Program

• Companywide events to stay connected and celebrate success

• Entitlement to annual company incentive scheme + salary reviews

• Up to 16 weeks paid parental leave, plus super
  

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.