Key Facts

Remote From:

South Africa , United States

Category: QA Manager

Full time

Mid-level (2-5 years)

English

Hard Skills

Microsoft Dynamics CRM Executive Leadership Applied Behavior Analysis Business Analysis Good Documentation Practices Compliance Management Help Desk Support Process Improvement Organizational Structure

Other Skills

•
Quality Assurance
•
Training And Development
•
Constructive Feedback
•
Coaching
•
Communication
•
Time Management
•
Teamwork
•
Critical Thinking
•
Proactivity
•
Detail Oriented

Roles & Responsibilities

Proven experience in a QA, supervisory, or ABA-related role
Strong understanding of ABA processes and documentation standards
Highly proficient and comfortable with CRM systems
Excellent communication and training skills

Requirements:

Oversee and maintain quality assurance standards across ABA services
Train and coach therapists on QA processes, expectations, and best practices
Educate team members on how to accurately upload and manage session data within the company's CRM system
Review session documentation for accuracy, completeness, and compliance

ReWorks Solutions

About ReWorks Solutions

At ReWorks Solutions, we help businesses scale smarter by blending cost-effective outsourcing with high-performance teams and strategic operations. We don’t just fill positions—we handpick top talent and seamlessly integrate them into your workflow, ensuring efficiency, quality, and real results. Our proven process streamlines operations, reduces costs, and boosts productivity, giving U.S. and international businesses access to highly skilled professionals without compromising on quality. Whether you need a dedicated remote team or specialized support, we tailor our solutions to fit your business needs. Why Choose Us? ✅ Top-Tier Talent: We carefully curate professionals who match your company’s culture and expertise requirements. ✅ Cost-Effective Solutions: Reduce overhead costs without sacrificing quality or efficiency. ✅ Seamless Integration: We make outsourcing easy, ensuring smooth collaboration with your in-house team. ✅ Scalable & Flexible: Whether you need a small team or a full-scale operation, we grow with your business. ✅ Results-Driven Approach: We focus on real impact—helping you optimize operations and achieve your goals. Let’s Build Your Dream Team! Ready to unlock the power of smart outsourcing? Connect with us today and let’s build a high-performing, cost-efficient team that drives your business forward.

Founded: 2018

Company size: 11 - 50

Website LinkedIn See all jobs →

Job description

Job Title: QA Supervisor

Location: South Africa (Remote)

Employment Type: Full-Time

Work Hours: Monday to Friday, 9 AM to 5 PM EST

Responsibilities:

Oversee and maintain quality assurance standards across ABA services
Train and coach therapists on QA processes, expectations, and best practices
Educate team members on how to accurately upload and manage session data within the company’s CRM system
Become an expert in the company’s CRM platform and act as the go-to resource for support and troubleshooting
Review session documentation for accuracy, completeness, and compliance
Provide constructive feedback to therapists to improve performance and quality
Monitor workflows and identify opportunities for process improvement
Collaborate with leadership to ensure consistent quality standards are met

Requirements

Proven experience in a QA, supervisory, or ABA-related role
Strong understanding of ABA processes and documentation standards
Highly proficient and comfortable with CRM systems
Excellent communication and training skills
Confident in leading, coaching, and supporting team members
Strong attention to detail and critical thinking abilities
Ability to quickly learn and master new systems and processes
Organized, proactive, and able to manage multiple priorities

Benefits

Comfortable working U.S. hours
Remote work from home

Fraud Disclaimer: ReWorks Solutions will never request payment during recruitment or require in-person office visits. All official communication will come from a ReWorks Solutions email address. Please verify any suspicious messages with our team directly.