Key Facts

Remote From:

Full time

Spanish, English

Hard Skills

Inbound Calls Sales Management Email Management Data Entry Cross-Selling Sales Management Call Center Experience Sales Development Online Communication Customer Relationship Management

Other Skills

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Customer Service
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Scheduling
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Non-Verbal Communication
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Time Management
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Detail Oriented
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Problem Solving

Roles & Responsibilities

Customer Service Experience
High school diploma or GED
Fluent English required; English and Spanish beneficial
Effective verbal and written communication with the ability to manage multiple computer systems while answering calls

Requirements:

Answer inbound calls from pet parents, schedule grooming, boarding, and training services, and document all information accurately
Drive sales by presenting additional services and delivering excellent customer service
Provide feedback to supervisors on processes and customer interactions as necessary
Complete a 4-week training program and meet performance targets (e.g., Individual Talk Time, Quality, Sales percentage) while maintaining reliable attendance

PetSmart

Retail (Super / Hypermarket)

About PetSmart

At PetSmart, we’ll do Anything for Pets. And the people who love them! Because we’re those people too. Pets inspire and motivate us to bring our best selves to work every day. Our Associates are devoted to ensuring that pets’ lives are happy and healthy. So, naturally, we’re devoted to making sure that PetSmart is a happy and healthy place to work, too. Whether you’re based in a store, distribution center, or at our home office, you’ll find yourself inspired and empowered to go further, reach higher and really make the most out of your career with PetSmart.As the largest specialty retailer in North America, we’re proud to employ approximately 50,000 associates across 1,650+ stores, 7 distribution centers and 2 home offices. Through our work with PetSmart Charities® and PetSmart Charities of Canada®, we’ve helped more than 10 million pets find their forever homes, donated over $500 million in grants to make a difference and earned the title of the leading funder for animal welfare.PetSmart takes data privacy very seriously, so please be aware that PetSmart will never ask for personal information, such as a driver’s license number or financial information, prior to a candidate accepting an offer of employment. Candidates will be asked to provide a social security number in the job application via PetSmart’s secured applicant tracking system, which is accessed only via www.careers.petsmart.com. Candidates will never be asked to provide any of this information via e-mail.

Company type: XLarge

Industry: Retail (Super / Hypermarket)

Founded: 2018

Company size: 10001

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Job description

About the Team:

Do you love helping people and their pets? Join our Pet Parent Assistance Center as a Reservation Associate! In this role, you'll take inbound calls from pet parents to assist with booking grooming, boarding, training services and driving sales. We offer a supportive and engaging work environment, a performance bonus program, and an immersive 4-week training program to equip you with the skills and knowledge you need to succeed. Join our team and make a difference in the lives of pets and their families!

About the Location:

This remote position is open to residents of Texas. Associates that are considered to be fully remote will acknowledge the “Remote Work Agreement” upon hire.

About the Job:

What you’ll Do:

While working in our Reservations Center, you’ll provide quality customer service while driving sales for our PetsHotel, Grooming Salon and Pet Training departments. Additionally, you will:

Embark on a 4-week, in-depth training program. Sessions run from 8:00 AM to 4:30 PM, Monday through Friday (Phoenix, AZ time zone) starting [date].

Answer incoming phone calls thoroughly and efficiently from pet parents, assist with scheduling appointments, answer all questions about our services, while ensuring all information is correctly documented.

Drive sales by presenting additional services to the pet parent through persuasive language and providing excellent customer service.

Offer feedback to supervisors on processes and customer interactions, as necessary.

What We’re Looking For:

Exhibit strong problem-solving abilities and excellent customer relationship skills.

Perform at, or above, the company's expectations including maintaining appropriate performance levels for Individual Talk Time, Quality, Sales percentage, etc.

Ensure reliable attendance and adherence to an established work schedule.

Experience and Education:

Customer Service Experience.

High school diploma or GED required.

Fluent English required; English and Spanish would be beneficial.

Effective verbal and written communication skills.

Exceptional technical skills and the ability to efficiently manage multiple computer systems while answering calls.

Preferred Qualifications:

Call center and/or sales experience.

Experience providing excellent customer service on the phone and via email.

Proven ability to achieve sales targets while delivering excellent customer service.

About the Culture:

At PetSmart, we work hard to create a culture where every associate feels like they truly belong and we celebrate the unique stories, backgrounds, and experiences our associates share.  These experiences not only bring new perspectives in shaping our Belonging culture but they’re core to PetSmart’s success.

Not sure if you meet 100% of the position requirements and whether you should apply? We’d still like to hear from you and encourage you to apply with us! You just may be the ideal candidate for this role, and if not this one, perhaps another position.

PetSmart offers outstanding benefits in a fun and rewarding workplace including:

Opportunity to work remote, so you can enjoy the company of your pets while you work

Excellent training and growth opportunities

On-site Dog Park

On-Site “Top Dog” gym with equipment, fitness classes, massage therapists and personal trainers

“Sit & Stay” Café serving fresh breakfast and lunch options

On-site coffee bar

“Lil’ Paws” learning center and onsite daycare facility (associate paid)

Volunteer events with PetSmart Charities

Learn more about #LifeAtPetSmart here: https://www.lifeatpetsmart.com/life-at-petsmart/

Check out Associate stories and share in some celebrations at PetSmart: https://www.blog.lifeatpetsmart.com/

Explore PetSmart Benefits here: https://benefits.petsmart.com/

PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected characteristics.