Role overview

Qualifications

Bachelor's degree or equivalent related working experience
5+ years relevant industry technical support experience
Hands-on experience with Data Quality, Data Pipeline, Data Orchestration, and/or Job Control tools
Minimum 2 years experience with cloud platforms, REST/JSON API integration, deployment automation, and Linux with relational/non-relational databases

Responsibilities

Take lead on customer escalations across regions, providing regular updates on timelines and resolution path
Liaise with Collibra developers, product managers, and other experts to resolve complex product issues related to Collibra products and third-party products
Provide structured enablement on technical topics and new features by conducting training sessions and contributing to the knowledge-base
Participate in on-call rotations and act as a technical leader within the Global Support organization

Key facts

Remote from: Australia
Full time
Senior (5-10 years)
Customer Solutions Engineer
English

Other skills

Training And Development
Collaboration
Communication
Leadership
Learning Agility
Problem Solving

About the company

Collibra

Information Technology & Services

Since 2008, Collibra has been uniting organizations by delivering trusted data for every use, for every user, and across every source. Our Data Intelligence Cloud brings flexible governance, continuous quality and built-in privacy to all types of data. The Global 2000 relies on Collibra to create the critical alignment that accelerates workflows and delivers better results faster. We have a diverse global footprint, with offices in the U.S., Belgium, Australia, Czech Republic, France, Poland and the U.K. Recruitment Fraud Alert Collibra has received reports of employment scams that may offer employment or seek financial commitments from job candidates. Unsuspecting job seekers have reported receiving unsolicited contacts via LinkedIn, phone, email or text from individual(s) purporting to represent Collibra or our recruiter(s). The fictitious jobs may be advertised on employment-search websites, such as Indeed or Craigslist, or using fraudulent websites that have names similar to the relevant company website. Please take note that Collibra does not extend unsolicited employment offers. Furthermore, neither Collibra nor any of its recruiting partners will ever charge prospective employees with any fees or a security deposit during the recruitment process. If a person pretending to provide recruitment services for Collibra for a fee to the applicant or requires a security deposit, please be advised that this person is not affiliated in any way with Collibra. If you would like to pursue employment opportunities with Collibra, please visit our official careers website at https://www.collibra.com/careers. Job postings or employment applications that do not originate from our careers website may not be legitimate. You may report any such behavior via our Contact Us page at https://www.collibra.com/contact-us. If you have been defrauded or suspect identity theft as a result of an employment scam, please contact your local law enforcement agency for guidance.

Company details

Company typeLarge

IndustryInformation Technology & Services

Company size1001 - 5000

Links

Website LinkedIn See all jobs

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Job description

Joining Collibra’s Support team

Collibra seeks to expand our Support Engineering team with the addition of an Enterprise Customer Support Engineer who can support the most complex product issues and navigate escalations to resolution.
As Collibra’s Enterprise Customer Support Engineer, you’ll be the acknowledged subject matter expert (SME) in the most complex product areas, working with the global support team to increase their technical knowledge, validating knowledge articles, and providing solutions.
At Collibra, the customer is our “True North” and our Support team spearheads that commitment to excellence!

Data Quality Enterprise Customer Support Engineers at Collibra are responsible for

Taking lead on customer escalations in all regions, providing regular updates to the customer base on timelines for resolution and resolution path.
Liaising with Collibra developers, product managers, and other experts to resolve complex product issues regarding Collibra products and related third-party products.
Providing structured enablement on technical topics and new features by conducting training sessions and contributing to the knowledge-base.
Leveraging and promoting an understanding of advanced technologies, best practices and user requirements to create and recommend innovative solutions.
Participating in the on-call rotations when needed to ensure severe issues get addressed as soon as possible.
Managing/executing a diverse set of tasks as a technical leader of the Global Support organization.

You have

A Bachelor's degree or equivalent related working experience is required.
You must have work authorization to work in Australia.
Experience: 5+ years relevant industry technical support experience.
Hands-on experience with Data Quality, Data Pipeline, Data Orchestration, and/or Job Control tools.
Minimum 2 years experience with cloud platforms, network-based API Integration experience (REST/JSON), and deployment automation.
Must have: Hands on experience with Linux as well as experience with relational and non-relational database/data sources.

You are

Customer focused and willing to put the customer at the center of everything you do.
Knowledgeable of data management processes (data governance, data stewardship, master data management, data cataloging, data warehousing, ETL, data integration, business rules management, etc.).
Skilled in big data technologies such as Kubernetes, Spark, and Hadoop.
Demonstrated ability to learn new technologies and business requirements.
Able to work with business and analytics leaders to identify and align on solutions to data quality, and successfully champion the role of data quality to preserve data integrity.
Well-versed in various enterprise security solutions such as LDAP or Kerberos.

Measures of success are

Within your first month, you will be enabled in Collibra product offerings, product training, and support offerings.
Within your third month, you will begin fielding support tickets in a limited capacity and begin assisting with DQ related escalations.
By your sixth month, you will handle a steady flow of support cases, contribute to our customer-facing knowledge base, and be providing assistance to the team in DQ related areas.

Benefits at Collibra

Collibra recognizes and values that everyone has different needs, interests, and life goals. We built our benefits program with flexibility in mind to support you and your loved ones through a diverse range of circumstances and life events. These flexible offerings sit on a foundation of competitive compensation, health coverage, and time off. Learn more about Collibra’s benefits.

We create inclusion and belonging through how we onboard, meet, connect, engage, and communicate. Learn more about diversity, equity, and inclusion at Collibra.

At Collibra, we’re proud to be an equal opportunity employer. We realize the key to creating a company with a world-class culture and employee experience comes from who we hire and creating a workplace that celebrates everyone.

With this, we proudly consider qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sexual orientation, pregnancy, sex, gender identity, gender expression, genetic information, physical or mental disability, HIV status, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status or any other legally protected category. If you have a need that requires accommodation, let us know by completing our Accommodations for Applicants form.