Logo for Callzilla - The Quality-First Contact Center

Agente de Contact Center Trilingüe (Alemán, Ingles)

Callzilla - The Quality-First Contact Center

Key Facts

Remote From: 
Delaware (USA)
Full time
English, German, Spanish

Other Skills

  • •
    Customer Service
  • •
    Business Acumen

Roles & Responsibilities

  • Spanish: native or fully fluent
  • German: native or fully fluent
  • English: native or fully fluent
  • Experience in customer service and call center operations

Requirements:

  • Handle B2B customer inquiries via email and phone across multiple channels while using German, English, and Spanish.
  • Deliver high-quality customer service and support, ensuring brand-consistent experiences across channels (voice, email, chat, social media, SMS).
  • Participate in paid training (75% of base salary) and complete schedule-driven training sessions.
  • Adhere to the operational schedule (Mon-Fri, early morning shifts) and weekends off; adapt to DST/time zone changes.

Job description

We are seeking a top candidate to join our team as Agente de Contact Center Trilingüe (Alemán, Ingles).


Compensation:

COP 3.15M/month.


Location:

Remote (specific timezone).

GMT-09:00 to GMT-01:00.


Mission of Callzilla:

We strive to be a true extension of our clients’ brands, providing meaningful ongoing guidance, and delivering optimal customer experiences across all communication channels -- voice, email, chat, social media, SMS text, and other channels.


What makes you a strong candidate:

  • You are proficient in customer service, and call center operations.
  • Spanish - Native or fully fluent.
  • German - Native or fully fluent.
  • English - Native or fully fluent.


Responsibilities and more:

The position we currently have available is 100% work-from-home for a B2B (Business to Business) multichannel campaign (emails and calls).

Training is paid at 75% of your base salary.


Training schedule: Monday to Friday, 4:00 a.m. to 1:00 p.m. for approximately 2 weeks.


Operations schedule:

Monday to Friday – weekends off.

Availability required from 4:00 a.m. to 1:00 p.m. and 8:00 a.m. to 5:00 p.m.

(subject to change due to Daylight Saving Time).

#LI-Onsite

Requisitos

Estudios
Bachillerato / Educación Media
Idiomas
Español - Nativo
Alemán - Nativo
Inglés - Nativo
Habilidades
Business
Customer service
Call center operations
Call center
None
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