Training & Knowledge Specialist

ABOUT US

At TTC, we are Enriching lives by connecting people and places. 

For over 100 years, we’ve been bringing the world closer together by crafting journeys that create lasting memories, lifelong friendships and meaningful cultural connections. Across more than 70 countries and our award-winning brands, we design and deliver travel experiences that go beyond sightseeing - they change perspectives. 

Behind every unforgettable journey is a passionate team making it happen. That’s where you come in. 

OUR VALUES

Everything we do is guided by our five shared commitments:  

• Value Every Voice - We put people first.  
• Act with Integrity - We do what’s right. 
• Explore Beyond Boundaries - We’re driven by curiosity.  
• Own the Outcome - We take responsibility for our decisions.  
• Succeed Together - We’ve got each other’s backs. 

THE OPPORTUNITY

We are seeking a Training & Knowledge Specialist to support the design, delivery, and ongoing reinforcement of training across our contact center and sales teams for our Uniworld Boutique River Cruises brand. This role will partner closely with the Global Trainer and the Global Product Knowledge Owner to help teams adapt to new systems, new itineraries, evolving sales expectations, and operational change.

WHAT YOU'LL DO

Training Design & Delivery 

• Support the rollout of training tied to new systems, tools, processes, and product updates 
• Facilitate live virtual and in-person training for sales and service teams 
• Help design and maintain learning materials including facilitator guides, learner guides, job aids, reference sheets, microlearning, and reinforcement activities 

Content Translation & Cross Functional Enablement

• Translate product and operational changes into clear, usable training for frontline teams 
• Partner with Sales Enablement leadership to support onboarding, upskilling, and change readiness 
• Work cross-functionally with Product, Operations, Marketing, Contact Centre leaders, and system owners to ensure training content is accurate and current 

Training Operations & Knowledge Management

• Help manage training calendars, communication, attendance tracking, and follow-up actions 
• Maintaining the general communications channels 
• Maintain training content libraries in systems such as SharePoint, LMS platforms, or knowledge bases 
• Travel as needed to support launches, team sessions, or onsite facilitation 

WHAT YOU'LL BRING

• 2 to 3+ years of experience in training, learning and development, contact center training, or a similar role 
• Experience facilitating training for adult learners in live and virtual environments 
• Strong written communication and content development skills 
• Experience turning complex topics into simple, usable learning 
• Comfort supporting change initiatives across systems, processes, and products 
• Experience creating job aids, guides, and reinforcement tools 
• Experience with LMS and e-learning development.
• Microsoft Office tools including SharePoint and PowerPoint
• Strong presentation and interpersonal skills  

NICE TO HAVE

• Travel, hospitality, luxury service, or contact center experience strongly preferred 

ROLE SUCCESS CRITERIA

Success in this role is measured through a combination of commercial results, customer outcomes, and behavioral indicators: 

• Sales Performance: Conversion rate, revenue per agent, average booking value, upsell/cross-sell rates 
• Customer Experience: NPS/CSAT scores, call quality assessments, low complaint rates 
• Quality & Accuracy: Booking accuracy, system data integrity, compliance with processes 
• Team Contribution: Positive engagement, collaboration, and contribution to team culture 
• New hires ramp faster 
• Existing agents adapt more smoothly to system and product changes 
• Training materials are current, practical, and easy to use 
• Leaders have support in reinforcing training after delivery 
• Teams feel more confident discussing itineraries, handling change, and applying the sales framework consistently

OTHER:

• Work Location: Hybrid (combination of in-person and remote) in Calabasas, CA.

 The Travel Corporation is an equal opportunity employer and does not discriminate against race, color, creed, sex, gender, religion, marital status, age, national origin, sexual orientation, or any other consideration made unlawful by federal, state, or local laws or ordinances. The Travel Corporation is proud to be an equal opportunity employer. We not only encourage and support diversity in the workplace, we celebrate it! If you feel you have the skills and experience to thrive in a supportive and inclusive environment, we want to hear from you!