Key Facts

Remote From:

Ireland

Full time

English

Hard Skills

Other Skills

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Social Collaboration
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Accountability
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Communication
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Teamwork
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Curiosity
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Relationship Building

ResDiary

Computer Software / SaaS

About ResDiary

ResDiary is a flat-fee, online reservation system, designed to help hospitality operators run a smooth service. Thousands of restaurants, bars, clubs, and hotels across the world use ResDiary to manage their bookings; from taking online reservations to managing tables, selling tickets, and processing online payments. The software delivers market-leading yield and table management technology, while helping build customer databases and profiles to develop relationships and loyalty. ResDiary is a trusted supplier to some of the world’s top restaurants including The Hand and Flowers, The Houses of Parliament, and Martin Wishart. The company also provides solutions for thousands of independent venues and groups like Giggling Squid, TGI Fridays, and Turtle Bay. ResDiary supplies enterprise solutions to Qantas in Australia, as well as to the Accor Hotels Group globally. Headquartered in the UK, ResDiary has team members and licensees in the UK, Ireland, New Zealand, Australia, US, Italy, France, Canada, Denmark, Sweden, Norway, Singapore, Indonesia, The Philippines, and South Africa.

Company type: SME

Industry: Computer Software / SaaS

Founded: 2018

Company size: 51 - 200

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Job description

We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.

Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.

What does Access offer you?

We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career.

On top of a competitive salary, our wellbeing days taking you to 25 days leave a year and a health contribution, you’ll also be able to choose from a range of benefits to suit you. We’re an organisation that likes to give back, so you’ll also have three charity days allocated to support a cause that matters to you.

About you:

You enjoy building trusted, long-term relationships with senior customers and being the person they turn to when it matters. You’re commercially minded, comfortable talking about value and outcomes, and you like owning your patch and seeing it grow. You’re curious about your customers’ businesses and use that insight to spot opportunities that genuinely help them succeed. At Access, we’ll support you with a clear account management framework, strong internal teams and the freedom to focus on doing the right thing for your customers.

Day to day, you will:

• Own and grow a portfolio of strategic enterprise customers, building strong relationships with senior and executive stakeholders.
• Lead structured account planning and Executive Business Reviews, making sure every conversation delivers clear value for the customer.
• Identify and progress renewal and expansion opportunities, managing the full commercial process through to close.
• Work closely with Customer Success, Professional Services and Support to manage risk, improve adoption and protect long-term retention.

Your skills and experiences might also include:

• Experience managing complex B2B software accounts, ideally in Software as a Service or HR and payroll technology.
• Confidence negotiating multi-year commercial agreements and handling sensitive renewal conversations.
• Experience working with structured account management or strategic account frameworks.
• An understanding of how HR and payroll systems support large organisations and their people teams.

What are we all about?

The Access Group is one of the largest UK-headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid-sized organisations in commercial and non-profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what's important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used.

With over 9,300 talented individuals driving innovation and customer excellence, we’re shaping the future of work. And we want you to be part of it. At Access, people are at the heart of everything we do. We’re committed to creating an inclusive, high-performing culture where everyone feels valued, respected, and empowered to thrive. If you’re excited about this role - even if your experience doesn’t tick every box - you might be exactly who we’re looking for.

We believe in equality for all and the transformative power of diversity. So why not join our vibrant team, where you can love what you do, love how you live, and most importantly, be authentically you?

Let’s make a difference together.

Love Work. Love Life. Be You.

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