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Job Description:
This AML – Manager role is designed for experienced professionals seeking exposure to financial crime and compliance operations. The role operates within a structured, high‑volume, and quality‑driven environment, with a strong emphasis on disciplined execution, learning, and quality outcomes, and work performed under defined procedures and close supervision.
Job Summary: The AML - Manager shall be responsible for overseeing and governing name screening and transaction monitoring alert handling activities performed by the team to identify potential financial crime risks, including money laundering, fraud, and sanctions violations. The role has accountability for people leadership, operational oversight, quality assurance, and issue escalation, and ensures adherence to approved policies, procedures, service level expectations, and quality standards. The role has a functional dotted‑line relationship with Sun Life Corporate AML for matters relating to policy adherence, quality standards, and issue escalation
Specific Responsibilities:
Name Screening Alert Handling / Quality Assurance (QA) / People Management:
- Oversee end-to-end Name Screening alert adjudication performed by team members to ensure consistent investigation standards, documentation quality, and risk-based dispositioning. Review escalations and complex cases as required to support quality and consistency.
- Monitor alert volumes, ageing, and backlog trends; identify capacity or prioritization issues and escalate as required.
- Conduct research using internal systems and publicly available sources
- Document findings, observations, and outcomes accurately in required tools and templates
- Adhere to defined workflows, productivity targets, and quality standards
- Identify data gaps or issues and escalate appropriately to Compliance / relevant Stakeholders
- Facilitate training, coaching, and knowledge‑sharing sessions for team members
- Perform Quality Assurance reviews on the AML alerts adjudicated by the team and address documentation or procedural gaps identified through QA
- Monitor AML alerts in accordance with Client-defined prioritization, risk tiering/ageing rules
- Identify and escalate operational issues (e.g., queue congestion, abnormal alert volumes, system access issues)
- Collaborate effectively within a team‑based, delivery‑focused environment
- Demonstrate continuous improvement through feedback and ongoing learning
- Solve problems and analyze issues & build insightful story telling for driving improvements
- Maintain strong working relationships with all business and corporate partners
General AML Compliance Duties:
- Maintain up-to-date knowledge of AML regulations, sanctions programs, and financial crime trends.
- Support periodic reviews of monitoring rules and screening criteria to enhance detection capabilities.
- Ensure adherence to AML internal policies, procedures, and regulatory requirements.
Competencies Required:
- Education: Bachelor’s degree in finance, business, law, or a related field (AML certifications like CAMS/ICA are a plus).
- Experience: 4-7 years of experience in Business Operations, monitoring alert clearance.
- Exposure to Insurance Sector will be preferred.
- Analytical Skills: Strong investigative and critical thinking abilities to assess risk effectively.
- Attention to Detail: Ability to identify subtle risk indicators and document findings accurately.
- Communication Skills: Ability to write clear, concise, and well-supported disposition rationales based on which alerts dispositions are decided.
- Teamwork & Integrity: Ability to work independently and collaboratively in a compliance-driven environment.
- Demonstrated people management and coaching experience in an operational or shared services environment.
Competencies (Behavioral)
- Excellent verbal and written communication skills, with strong interpersonal skills
- Self-motivated and independent
- Excellent relationship building skills as part of a team and with people at all levels of the organization
- Analytical thinker with strong conceptual and problem-solving skills
- Organized and detail-oriented with the ability to make sound judgments
- Ability to resolve issues creatively, effect change, and execute in an accelerated manner
- Excellent planning and organization skills and the ability to deal with complex issues
- Experience working in a client-facing, matrix, project-based assignments
- Experience in managing change in a cross-functional environment and operate effectively under pressure.
People Management
- Set up a new team and inspire and motivate team members
- Display integrity and composure while dealing with multiple senior stakeholders & functional leaders
- Solve problems and analyze issues & build insightful story telling for driving improvements
- Communicate powerfully and prolifically
- Collaborate and promote teamwork
- Build relationships & diverse, equitable and inclusive teams
Additional Criteria/ Information
- Must be Work from Home enabled, and with stable internet connection (at least 25mbps).
- Flexibility attend office regularly especially while the team set up, training and initial calibration process
- Band level would remain the same until minimum 12 months duration from the last progression date is completed.
Job Category:
Call Centre
Posting End Date:
30/05/2026
