Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience)
Experience managing and supporting complex infrastructure environments across assigned technology domains
Strong troubleshooting, monitoring, performance tuning, and capacity planning skills
Familiarity with change management, patch management, antivirus updates, and security best practices
Requirements:
Manage, maintain, monitor and support the infrastructure environment in the assigned technology domain
Install, configure, and support hardware and software required to operate the assigned technology
Troubleshoot and resolve issues across hardware, software, operating systems and applications; perform performance monitoring, health checks and capacity planning
Ensure validation with peers and stakeholders and that all review comments are closed before delivery; maintain deliverable quality per defect standards and keep stakeholders informed of scope creep and schedule delays
Job description
_x000D_* Manages, maintains, monitors and supports the infrastructure environment in assigned technology domain_x000D_
* Installs, configures and supports hardware and software required to operate assigned technology_x000D_
* Works with operations, to provide ongoing maintenance including updates, patches and antivirus updates_x000D_
* Troubleshoots and resolves issues in assigned technology including hardware, software, operating systems and application-related issues; Conducts performance monitoring, systems health checks and capacity planning_x000D_
* Identifies the common causes of the defects, prioritizes them and systematically removes them so that they do not reoccur in further development work and reduces the overall defect injection rate (DIR)_x000D_
* Ensures validation has happened (peer, stakeholders) and all review comments have been closed / incorporated before delivery of any artifacts_x000D_
* Ensures the quality of the deliverables as per the defined defects standards_x000D_
* Takes complete ownership for the assigned task and reports progress of the project / task to all stakeholders timely; Keeps all stakeholders informed in a timely manner of scope creep and schedule delays_x000D_
* Adheres to the defined global Infrastructure standards_x000D_
* Documents issues with resolutions and shares with team to improve team productivity_x000D_
