Key Facts

Remote From:

Full time

Mid-level (2-5 years)

English

Hard Skills

Shopify Help Desk Support Cross-Functional Collaboration Process Optimization Customer Experience Improvement Project Documentation Help Desk Support Online Communication

Other Skills

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Team Leadership
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Non-Verbal Communication
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Multitasking
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Timelines
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Customer Service
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Detail Oriented
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Empathy

Paired

Computer Software / SaaS

About Paired

Love more. Stress less. Paired is your guide to improve communication, stay connected, and deepen intimacy as a couple. With our daily questions feature you get a fun question to answer every day with your partner. Each question comes with a research-based fact of why answering it will help your relationship, and only by answering the question yourself can you unlock your partner’s answer! If you’re looking to identify your relationship strength and growth areas then our couple quizzes are here to help. Each week the quiz is on a different aspect of your relationship, and when your partner answers the quiz you’ll be able to compare answers. Think you know your partner well? Put your knowledge to the test with our couple games! Guess your partner’s answers to funny, thoughtful, and downright silly questions and see how many guesses you get right. The partner with the highest score wins the game! Lastly, our relationship tips are written by the world’s top couple therapists and academics and draw on decades of research to help you understand what works and what doesn’t in a relationship. Join the community of people around the world building lasting love with Paired today.

Company type: Startup

Industry: Computer Software / SaaS

Founded: 2018

Company size: 11 - 50

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Job description

Paired is a global staffing and recruiting agency that pairs remote work with top-tier talent. We help individuals from around the world connect with great companies that are looking for their specific skill set. Our mission is to provide great jobs to talented people, no matter where they are located.

Our client is looking for a full-time Customer Support Specialist with experience in DTC (Direct-to-Consumer) brands.

Key Responsibilities:

Handle phone, email, and chat support inquiries
Create, document, and optimize SOPs for customer support processes
Recommend and improve the customer support tech stack (e.g., Gorgias, Shopify, and other tools)
Ensure timely, empathetic, and high-quality responses to customers
Multitask effectively while maintaining attention to detail
Work closely with cross-functional teams to improve customer experience

Requirements