Service of Process Specialist

Job Description

Summary
The Service of Process role is responsible for managing the processing, dispatching, tracking, and completion of legal document service requests. This position receives orders from Client Services, assigns them to process servers, monitors progress, and ensures accurate communication and documentation for both successful and unsuccessful serves. Successful completion results in a Proof of Service, while unsuccessful attempts require a Non-Service Affidavit and follow-up before billing.

Responsibilities:
Track and monitor active subpoena (DAS) jobs across all service methods
Follow up with process servers and vendors to obtain timely updates 
Update internal systems (DAS) with clear, accurate status information
Support coordination of services across multiple channels, including:

• Field service (hand service)
• Email service
• Fax service
• Portal uploads
• Mailings

Research and resolve service issues, including locating updated or alternative addresses when needed
Assistance with follow up on onsite copy jobs and pick ups for faster turn-around
Coordinate with process servers to redirect or reassign jobs based on new information
Assist with assigning or adjusting work to ensure service deadlines are met
Monitor shared inboxes and respond to status and research-related inquiries
Identify delays or issues and escalate when appropriate
Ensure completed services are properly documented and ready for next steps

Qualifications
• Familiarity with Service of Process laws, rules, and compliance requirements.
• Proficiency in Serve Manager and DAS or ability to learn both systems quickly.
• Strong phone communication skills and ability to interact professionally with servers and clients.
• Ability to manage a high-volume workflow with accuracy and responsiveness.
• Ability to type 45+ WPM with strong attention to detail.
• Experience in records retrieval, fieldwork, or legal services preferred.

What We Offer

• People-Focused Culture

• Competitive Pay & Quarterly Incentives

• Comprehensive Benefits, 401k & Wellbeing Programs (link for details)

• Paid Time Off & Holidays

• Professional Development & Career Growth Opportunities

Array is committed to providing equal employment opportunities to all individuals. We ensure that all hiring decisions are made without unlawful consideration of any person's race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, veteran status, disability, genetic information, marital status, citizenship, ancestry, or any other basis protected by applicable local, state, provincial, or federal law.  We are dedicated to making our application process accessible. If you require an accommodation or assistance due to a disability, please notify us. Your request will be handled confidentially, and your application status will not be negatively affected.  We strive to maintain a diverse, inclusive, and fair workplace where all team members are valued and respected.

All persons hired will be required to complete a comprehensive background check and provide proof of eligibility to work in the country of the job location.