Technical Implementation Lead

The People Behind the Care

PetVet365 was built on a simple belief: veterinary medicine works best when veterinarians lead and own it. We are a vet-led ownership network designed for disciplined growth. Our doctors build sustainable hospitals in their communities, delivering high-quality, relationship-centered care to pets and the families who love them — supported by financial expertise, operational clarity, and scalable systems.

That’s where our support team comes in. The work done in finance, marketing, technology, and operations directly strengthens our hospitals and enables our veterinarian partners to grow responsibly and profitably while remaining focused on exceptional patient care.

Today, we’re proving that strong business fundamentals and compassionate, high-quality veterinary care reinforce one another. If you’re energized by helping build purpose-driven growth, we invite you to explore how your talents can contribute to our entrepreneurial, vet-led organization and the care delivered in every hospital we support.

The Position

Technical Implementation Lead

The Technical Implementation Lead is the frontline internal support and optimization partner for our cloud-based practice information management system (PIMS), Provet Cloud. This role is the first point of contact for veterinary clinic leaders, helping them get the most from Provet Cloud through configuration, training, and workflow optimization.

In addition, this role will help shape and execute implementation processes for other technology solutions as PetVet365 grows, ensuring a premium, personalized rollout experience for every hospital team.

Primary Responsibilities

• Serve as the first tier of internal support for Provet Cloud, responding to questions from hospital leaders and team members, troubleshooting issues, and escalating to vendors or internal partners when needed.
• Configure and optimize Provet Cloud for operational efficiency, including workflows for appointments, medical records, billing, reminders, and reporting.
• Own user management in Provet Cloud, including role-based permissions, new user setup, deactivation, and access audits.
• Support accurate setup of new locations in Provet Cloud, including hospital profiles, fee schedules, taxes, integrations, and location-specific settings.
• Implement and maintain integrated services (e.g., reference labs, payment processing, imaging, client communication tools) in alignment with PetVet365 standards.
• Partner closely with clinic leaders to understand their workflows, identify pain points, and recommend configuration or process changes that improve efficiency and usability.
• Develop and maintain clear documentation, quick-reference guides, and checklists for common Provet Cloud workflows and configuration standards.
• Assist with planning and executing the implementation of additional technology solutions (beyond Provet Cloud), ensuring that hospital teams experience a smooth, supported, and personalized rollout.
• Provide training and coaching to hospital leaders and teams on new features, best‑practice workflows, and updates to systems and tools.
• Collaborate with Partner Success, IT, and vendor partners to continually refine implementation approaches and support processes based on feedback and outcomes.