Procurement Specialist

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Opportunity:

Virtual Service Operations is searching for highly motivated and career-driven individuals to join our growing team as Procurement Specialists. In this role you would be a part of our growing relationship with one of our great clients and have responsibilities in receiving orders for replacement parts for desktop computers, laptops, and other IT assets.

An ideal candidate will have excellent asset management and people skills to ensure the part ordering process is smooth and pleasant for all users.

As a Procurement Specialist - IT Hardware, you will play a pivotal role in the efficient procurement of IT hardware parts, including monitors, docking stations, and related components. Your primary responsibility will be to manage the end-to-end procurement process, ensuring seamless order placement and timely delivery of items. Collaborating with end-users and suppliers, you will gather specific replacement information, utilize electronic forms and systems, and perform quality checks on received items. Your expertise in using ServiceNow, Eform, SRIM, and SAP will be vital in tracking orders, auditing, invoicing, and generating reports to support decision-making and process improvements.

Key Responsibilities:

1. Order Processing: Receive and process purchase requests for IT hardware parts submitted through the ServiceNow ticketing system. Tickets or line items are divided amongst the procurement specialists at the beginning of each day. Ensure accurate and complete order information is obtained.
2. Information Gathering: Collaborate with end-users to gather specific replacement information necessary for ordering the correct hardware parts, clarifying requirements as needed. This may need to be pushed since there is a 5 day SLA that must be met, so information and approval needs to be gathered in a timely manner.
3. Electronic Forms and SRIM: Initiate and track procurement orders using electronic forms (Eform) and the Supplier Relationship Information Management (SRIM) system, maintaining meticulous records of orders through ServiceNow.
4. SAP Integration: Utilize SAP for auditing purposes, entering order information, and generating invoice numbers upon order completion, ensuring compliance with financial processes.

Additionally, may be asked to:

Order Tracking: Update stakeholders on the status of orders, proactively addressing potential delays or issues to maintain on-time deliveries. However, you are to close the ticket once the order is placed.

• Must be willing to work 100% remote 
• Please note that pursuant to a government contract, this specific position requires U.S. citizenship status 
• This position requires assigned team members to comply with drug testing, at time of hire or at regular or random intervals. Employees who are chosen to fill this role are expected to comply with testing requirements. VSO will pay the costs of all drug and/or alcohol tests it requires of employees and applicants. VSO will comply with applicable federal, state, and local laws relating to the use of drug and alcohol testing for employment purposes

What is Important to Us:

• You are an excellent communicator in writing and speaking.
• You have the ability to work independently but also value teamwork.
• Your problem-solving skills are excellent.
• You are looking for a job where performance appraisals occur regularly, and you look forward to advancing your career.
• You seek a community of virtue-centered co-workers and clients.

What we offer you: As part of the VSO company, you will be part of a virtue-centered team who value their work and teammates. We provide ongoing learning and development opportunities to foster continuous growth.

More About VSO: VSO is a hybrid cloud and managed services consulting firm. Much of VSO’s success can be attributed to our deep partnerships with IT services industry leaders such as AWS, IBM, Microsoft and others. VSO leverages numerous other partner relationships so as to provide our customers with optimal support. Additionally, we take pride in taking care of our employees. We offer a wide variety of benefits for eligible employees related to health, retirement, professional development, and more! For more information, please visit our website at https://vso-inc.com/careers