Pacific Northwest Veterinary District Manager

Animal Outpatient Specialty Network (AOSN) is a United States based, privately-owned, veterinary outpatient specialty company with the world’s largest unified group of veterinary specialists engaged in the specialty of surgery, dermatology, oncology, dentistry, ophthalmology, cardiology and internal medicine. AOSN has become the partner of choice for board-certified veterinary specialists and the provider of choice for pet parents across the United States and Canada, providing unsurpassed care to patients and valuable peace of mind for pet owners.

We are seeking a District Manager (DM) to join our team. The District Manager provides leadership, direction, mentorship and oversight of multiple practices in a geographic area within the organization. The role has responsibility for the growth of the fiscal performance of assigned markets and translation of organizational objectives into market-specific objectives that increase efficiency and effectiveness. The position is based from a home market and frequently travels to assigned markets to develop hospital leaders, guide progress toward strategic plans, and drive operational excellence. This includes supporting culture and optimal standards of care for people and pets, elevating their experience.

ESSENTIAL RESPONSIBILITIES AND TASKS

Operational Management

• Oversees the day-to-day operations of selected practices and indulges in practice level assessments to optimize operational excellence.
• Ensures standards for service quality, equipment, and in conjunction with Medical Operations and the RVP, ensures the Clinician productivity/performance/doctor days are met and that cost-effective technology is used to maximize efficiency and production.
• Initiates recommendations for purchases of new equipment and improvements.
• Maintains compliance and quality assurance oversight for practice adherence to regulatory standards and industry guidelines.
• Address and resolve escalated client care issues supported by the local leadership.
• Advises direct reports regarding labor issues including safety, security, scheduling, training, and protocols. Ensures direct reports are adhering to company policies.
• Partners with local leadership and the RVP to collaborate on DVM referral strategies that impact assigned areas.

Team Management and Development

• Consistently assess the engagement level of associates; takes a proactive approach to influence, lead and inspire to a positive practice climate. Accountable for associate engagement and retention.
• Ensures a culture of self-development is present amongst leaders and contributes to the creation of a talent pipeline to support future organizational growth.
• In partnership with HR, responsible for hiring, training, performance coaching, and succession planning for practice management positions. This includes performance evaluations and regular feedback in 1:1 development sessions.
• In partnership with the region’s RVPs, monitors practice KPIs and manages the execution of plans to achieve KPI performance objectives and budgetary guidelines.

Communication and Collaboration

• Fosters a collaborative and trusting relationship between the Support Team and practices, providing feedback and engaging in dialogue to facilitate continuous improvement.
• Leads, directs, mentors and develops direct reports and high-potential indirect reports to ensure practices have effective and engaged local leadership.
• Communicates and supports key initiatives impacting practice staff, translating organizational objectives into market and practice-specific action plans.
• Orchestrates and aligns on the right communications, understanding and why on all change management initiatives for a more seamless adaptability for practice leaders and clinicians.
• Works collaboratively with the ADG Support Team to develop solutions for escalated practice matters and helps to shape adoption and ensure effectiveness of resolutions.
• Exemplifies the Core Values of ADG within self and team.
• Champions and represents the ADG mission and vision.

Business Development

• Support acquisitions and de novo practices into a seamless experience in joining ADG through the direction of the RVP.
• Collaborates with the Business Development and RVP to respond to merger and acquisition opportunities and to participate in related integration activities as appropriate for their success.
• Supports the de novo process by attending internal meetings to meet the synergy of timelines and deliverables from all related functional areas.

Other job duties as assigned

EDUCATION/EXPERIENCE

• Bachelor’s degree in related discipline or equivalent combination of education and experience preferred.
• Multiple years of relevant professional experience required, preferably in veterinary medicine or related healthcare setting, with at least three years of multi-site operational management within an organization of similar size, scope and/or complexity.
• Prior experience in the veterinary or similar industry strongly preferred.

COMPETENCIES

• Developing Direct Reports- Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each direct report’s career goals; constructs compelling development plans and executes them; pushes direct reports to accept developmental moves; will take direct reports who need work; is a people builder.
• Managing Vision and Purpose- Communicates a compelling and inspired vision or sense of core purpose; talks beyond today; talks about possibilities; is optimistic; creates mileposts and symbols to rally support behind the vision; makes the vision shareable by everyone; can inspire and motivate entire units or organizations
• Business Acumen- Knows how businesses work; knowledgeable in current and possible future policies, practices, trends, and information affecting his/her business and organization; knows the competition; is aware of how strategies and tactics work in the marketplace.
• Hiring and Staffing- Has a nose for talent; hires the best people available from inside or outside; is not afraid of selecting strong people; assembles talented staff.
• Directing Others- Is good at establishing clear directions; sets stretching objectives; distributes the workload appropriately; lays out work in a well-planned and organized manner; maintains two-way dialogue with others on work and results; brings out the best in people; is a clear communicator.

Working Conditions:

• Approximately 50% travel is required.
• Time will be split between traveling, visiting clinics, and working from home using Teams and/or zoom.
• Project timelines and work volume/deadlines may often require more than 40 hours per week to complete the essential duties of this job.
• Must be able to spend significant time working in the presence of companion animals

Benefits:

• Paid vacation
• Paid holidays
• Competitive wages
• Monthly bonuses based on clinic dietary sales
• Medical, dental, vision, dependent care FSA, and short-term disability benefit options
• Various voluntary benefit offerings, including hospital indemnity, accident, critical illness, etc.
• 401K with employer match
• CE opportunities
• Uniforms
• Discounts on services and medications for employee pets

If you are a motivated individual with a passion for people and pets and want to contribute to the success of our Texas market, we invite you to apply for the District Manager position. Join us in providing top-notch care to our furry patients and exceptional service to our clients!

For more information about Animal Dermatology Clinic, please visit our website https://aosnetwork.com!