Field Operations Technician-Kauai

At T-Mobile, we invest in YOU!  Our Total Rewards Package ensures that employees get the same big love we give our customers.  All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Overview
Are you ready to join the Un-carrier movement? Are you looking for a team of high performers to help expand your skills and experience? Can you bring Un-carrier to everything you do?
 
If so, our Hawaii Ops Team is searching for a high performing Field Technician to cover the Kauai area within the market. 

You should possess a balance of wireless industry exposure, coupled with the ability to work independently, and cover a wide area of sites in our market. You will be a “jack of all trades”, encompassing aspects of technical support, project management, and operational support while being a responsible teammate.

Our team is dynamic where no day is the same, and we are a diverse and inclusive team passionate about growth and innovation! If you're up to the challenge, apply today!

Job Responsibilities

• Technical support: Provides technical support within and occasionally outside the immediate team. Provides technical support in network performance initiatives, outage resolution and works to identify day-to-day improvement opportunities. 

• Project management: Takes on smaller projects or portions of key projects / initiatives, providing accurate status and progress updates as requested. 

• Operations: Identifies and shares potential process improvements and recommends them to Senior Technicians and / or management for consideration. Provides input on process improvements related to maintenance and repair activities. Assists in the creation of job aids, scopes of work, method / statement of procedure, and helpful tools working closely with a Senior Technician. 

• Continuous learning: Enrolls in and completes training requirements to stay current on existing and new systems and products, to grow skills, and to expand proficiency in organizational requirements.

Education and Work Experience

• Bachelor’s degree OR equivalent relevant experience required. Candidates with strong technical or field experience are encouraged to apply.

• Acceptable areas of study include Vocational/Technical Training or related field (Preferred)

• 2-4 years wireless experience in field operations and maintenance preferred

• 2-4 years experience wireless telecommunications or related experience preferred

• Strong technical proficiency with Ericsson field equipment preferred

Knowledge, Skills and Abilities

• Excellent verbal and written communication skills

• Self-motivated; exhibits initiative in achieving company goals and objectives

• Basic leadership skills and ability to prioritize and complete multiple tasks

• Able to work independently and in a team environment

• Flexibility with ever-changing environments and priorities

• Solve problems using creativity and innovation

• Operational knowledge and theory of all interconnecting circuits to include but not limited to RF transmitters, antenna systems, AAV, fiber, microwave radio and AC-DC power systems.

• Flexible hours a must. Day and night work are part of the job, as well as being part of an on-call rotation for the market.

• Applicant is to meet the minimum DOT medical standards under 49 CFR Part 391

• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No): Yes

DOT Regulated:
DOT Regulated Position (Yes/No): Yes
Safety Sensitive Position (Yes/No): No

Base Pay Range: $27.16 - $48.99

Corporate Bonus Target: 10%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ351528&paradox=1

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.