SSDI Hearing Advocate

We are looking for an experienced SSDI Hearing Advocate/Paralegal that is a great communicator who is customer-focused and excited by the prospect of working closely with a highly motivated and fast paced team. Hearing Advocates provide education and guidance to individuals at the appeal levels with the goal of obtaining Social Security disability benefits.

As a SSDI Hearing Advocate, the primary focus is serving as a liaison and advocate for claimants to ensure a fast and favorable outcome of their Social Security Disability claim. This position is responsible for the various aspects of the reconsideration and hearing process from educating the client to ensuring the claimant file is complete prior to the decision at reconsideration or scheduled hearing. We build and maintain trusted relationships with our clients by educating them on the Social Security appeal process and ensuring timely and accurate claim management.           

WHO IS RIGHT FOR THE ROLE:

To be successful in this role, you must meet the following qualifications. Reasonable accommodations may be made for qualified individuals with disabilities.

Be an active listener.

• Strong verbal communication skills, attention to detail, and critical thinking.

• Listen with empathy; ensure clients feel well-informed while moving through calls efficiently

Be a team player. 

• Demonstrate polished interpersonal skills and strong professionalism

• Be able to work in a fast-paced environment

• Answer all incoming calls from client's and government parties

Be a confident decision maker.

• Use independent decision-making skills to determine eligibility of potential claims

• Meet or exceed expectations in quality audits to ensure 100% accuracy on claims

OTHER ESSENTIAL DUTIES & QUALIFICATIONS:

• 2 years minimum of SSDI Hearing or paralegal appeals experience required

• Proven ability to maintain confidentiality and discretion

• Strong computer literacy skills with the ability to type and speak simultaneously

• Salesforce or CRM experience preferred

• Experience thriving in a fast paced, multi-task-oriented phone-based environment

• Team player with a passion for helping people and demonstrating empathy & active listening skills

BENEFITS & PERKS:

• ​$19.50/hr starting wage

• 40hrs/week (M-F 9am - 6pm EST)

• Remote opportunity with computer equipment provided

• Comprehensive medical, dental, and vision coverage

• Access to covered mental health resources

• A competitive 401k match

• Employee Stock Purchase Program available to all teammates

• Tuition reimbursement

• Joining a culture of caring that values diversity of thought and background

• Regularly scheduled team meetings and one-on-one development time with your manager

ABOUT BROWN & BROWN ABSENCE SERVICES GROUP

Brown & Brown Absence Services Group, LLC is focused on adding value across the absence continuum. Our services include SSDI Advocacy Services, Claims Management Solutions, Talent Solutions, and Disability Advisory Services. We are part of Brown & Brown Insurance, a leading insurance brokerage firm with more than 80 years of proven success and thousands of teammates.