Territory Manager

BSN SPORTS, A VARSITY BRANDS COMPANY - THE RECOGNIZED LEADER IN TEAM ATHLETIC GEAR

For over 50 years, BSN SPORTS has been the largest team sporting goods equipment and apparel distributor of choice in the United States.  Our 3,000 BSN SPORTS employees strive to support the Heart of the Game by putting valuable time back into the day of coaches and administrators through excellent service platforms. Our company mission is simple: Save coaches and administrators time with everything they do off the field so they have more time to impact young lives on it.

WORK TYPE: Fulltime, remote

LOCATION: Remote, United States

COMPENSATION: The pay rate for this position is $22.25-$24.00 hourly.

The base salary will vary based on criteria such as education, experience and qualifications of the applicant, location, internal equity, and alignment with the market.

HOW YOU WILL MAKE AN IMPACT:

You will drive revenue and customer satisfaction by delivering timely, high-quality support and ensuring accurate order execution. By proactively resolving order and credit issues, you will reduce delays and improve operational efficiency. You will also support profitability through attention to margins and costs, while strengthening team performance by collaborating across functions and providing reliable coverage when needed.

WHAT YOU WILL DO:

• Achieve quarterly and annual revenue targets for the division.
• Manage and respond to all customer inquiries via phone, email, and web channels in a timely and professional manner.
• Oversee all customer service functions, including preparing quotes, processing returns, providing product information, and maintaining customer accounts.
• Ensure accurate and timely order processing by monitoring order flow and resolving issues such as credit holds and incomplete orders through regular reporting.
• Support customer data collection efforts by maintaining and expanding email contact lists to enhance marketing initiatives and customer engagement.
• Assist in managing divisional gross margins and freight expenses to support overall financial performance.
• Collaborate cross-functionally with internal departments to facilitate credit processing and resolve customer issues.
• Partner with and support fellow Territory Managers to drive overall divisional success and achieve shared objectives.
• Backup fellow Territory managers when they are out of office.

QUALIFICATIONS:

KNOWLEDGE/SKILLS/ABILITIES

• A minimum of two years of inside/outside sales and customer service
• Dependability, effective organizational skills, and attention to detail are critical traits.
• Self-starter with ability to work independently and complete objectives without constant supervision.
• Have strong analytical, problem solving and leadership skills to recognize problems, analyze them, resolve them or make recommendations to management to resolve them
• A strong interpersonal communication style and willingness and desire to serve customers.
• Proficient in SAP, QOE, Engage and Microsoft Office (Excel, PowerPoint, Teams and Word).
• Familiar with a variety of sales techniques, practices and procedures.
• Have a solid working knowledge of the products we sell and the sporting goods industry

EDUCATION/EXPERIENCE

• Bachelor’s degree preferred
• 1-2 years Inside Telesales and/or Customer Service is preferred but not required.
• Have a willingness and desire to serve others and be a great support to your partners in the field.
• SAP experience preferred.
• Experience with a CRM preferred.

PHYSICAL REQUIREMENTS

The physical demands that are described as required are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job operates in a professional office environment. Largely a sedentary role with some filing requiring the ability to lift files, open filing cabinets and bending or standing on a stool as necessary.

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Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job.

JOIN THE BEST TEAM IN SPORT & SPIRIT

At Varsity Brands, we believe every student deserves the opportunity to succeed and every educator wants to make a difference. It takes a team to make a real impact, and through our two divisions – BSN SPORTS and Varsity Spirit – and our network of 6,000+ employees and independent representatives, we are proud to partner with a wide range of educational institutions and club and professional sports to transform the student journey in SPORT and SPIRIT.

OUR VALUES

Service - We lead with heart. We champion community.

Passion - We love what we do. It fuels our purpose.

Integrity - We do what we promise. We own our actions and decisions.

Respect - We earn it by giving it. Because everyone deserves it.

Innovation - We never stop striving to be better. For ourselves and our community.

Transparency - We are committed to openness and honesty in everything we do.

OUR BENEFITS

We are committed to putting you and your families first. For benefits eligible roles, we offer a variety of choices and costs as well as program enhancements that align with our responsibility to elevate the employee experience. Some of our offerings include:

• Comprehensive Health Care Benefits
• HSA Employer Contribution/ FSA Opportunities
• Wellbeing Program
• 401(k) plan with company matching
• Company paid Life, AD&D, and Short-Term Disability
• Generous My Time Off & Paid Holidays
• Varsity Brands Ownership Program
• Employee Resource Groups
• St. Jude Partnership & Volunteer Opportunities
• Employee Perks including discounts on personal apparel and equipment!

Varsity Brands companies are equal opportunity employers. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, gender, sexual orientation, gender identity, veteran’s status, age or disability.