K2 Partnering Solutions is a global provider of innovative consultative solutions in enterprise applications, AI, and cloud technology. 

Location: Flexible across EMEA (travel required)
 

Overview

We are looking for a highly capable ServiceNow Architect to play a pivotal role in driving our ServiceNow consulting growth across EMEA.

This is not a pure delivery or back-office architecture role. We are looking for someone who can operate end-to-end across the lifecycle — from pre-sales and solutioning, through to owning client engagements and ensuring successful delivery.

You will act as a trusted advisor to clients, helping shape solutions, win work, and ensure that what we sell is executed to a high standard.

Key Responsibilities

1. Pre-Sales & Solutioning

• Partner with Sales to support client conversations, workshops, and opportunity shaping

• Lead solution design aligned to client needs across the ServiceNow platform (ITSM, ITOM, HRSD, CSM, etc.)

• Contribute to RFP/RFI responses, proposals, and pricing discussions

• Clearly articulate value propositions and delivery approaches to senior client stakeholders

• Support deal qualification and ensure solutions are deliverable and commercially sound

2. Client Engagement & Delivery Oversight

• Act as Architect / Engagement Lead on key projects

• Own the end-to-end solution integrity, ensuring alignment between design and delivery

• Provide governance and technical leadership across multiple engagements

• Engage with client stakeholders (IT, business, leadership) as a trusted advisor

• Ensure projects are delivered in line with scope, quality, timelines, and expectations

3. Architecture & Technical Leadership

• Define scalable, best-practice ServiceNow architectures

• Guide teams on platform design, integrations, data models, and performance considerations

• Ensure adherence to ServiceNow best practices and standards

• Review and validate technical solutions across engagements

• Support complex problem-solving and issue resolution

4. Practice Development

• Contribute to building and scaling the ServiceNow capability within K2

• Develop reusable assets, frameworks, and accelerators

• Support internal teams with training, mentoring, and capability uplift

• Work closely with recruitment to help define and assess talent

• Contribute to go-to-market strategy and partner ecosystem development

Key Requirements

• Strong experience as a ServiceNow Architect / Senior Consultant

• Proven track record across multiple ServiceNow modules (e.g., ITSM, ITOM, HRSD, CSM)

• Experience supporting pre-sales, solutioning, and client workshops

• Ability to operate in a client-facing, commercial environment

• Experience leading or overseeing end-to-end engagements

• Strong understanding of enterprise architecture, integrations, and cloud ecosystems

• Excellent communication and stakeholder management skills

• Ability to operate across multiple engagements and priorities

Preferred

• ServiceNow CSA/CIS certifications (multiple modules preferred)

• Experience working in a consulting / SI environment

• Exposure to large, complex enterprise clients

• Familiarity with Agile delivery models

What Success Looks Like

• You help win work by shaping compelling, deliverable solutions

• You build trusted relationships with clients at multiple levels

• You ensure high-quality delivery across engagements

• You contribute to the growth and credibility of our ServiceNow practice

Why Join K2

• Opportunity to play a key role in scaling a high-growth ServiceNow practice

• Exposure to enterprise clients and strategic transformation programmes

• Ability to shape both client outcomes and internal capability

• A culture that values ownership, flexibility, and impact

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