Who is sa.global
sa.global addresses industry challenges through vertical-focused solutions. Leveraging modern technologies like AI and Copilot, we empower organizations to make intelligent decisions and act faster. Our solutions and services are 100% based on Microsoft business applications and the Microsoft Business Cloud, and benefit advertising and marketing, accounting, architecture and engineering, consulting, homebuilding, legal, and IT services companies. Through our industry-first approach, we want to put solutions in the hands of people closest to the problem to enable organizations to act faster and make intelligent decisions.
Over 800,000 users in 80 countries around the world rely on sa.global's industry-focused expertise to gain value faster, adapt quickly to changes, and build for the future. We have 30+ years of real-world experience, we are an 11-time winner of the Microsoft Dynamics Partner of the Year Award, and we’ve been a part of Microsoft’s elite Inner Circle for11 years. Our global organization has a 1000-member team across 25 countries.
For more information, visit www.saglobal.com
Why Choose sa.global
Open, flexible, vibrant, collaborative, and diverse – these are just some of the terms that our employees use to describe the culture at sa.global. We believe and encourage innovative and dynamic thinking. Our culture and values give us the extra edge to help us scale greater heights.
Led by our Core Values: Agile, Capable, and Committed, which form an integral part of who we are, we constantly strive to provide an inclusive work environment. Our employees come from varied cultural and social backgrounds, and we strive each day to work towards making sa.global a great place to work.
Values of sa.global
- Contribute towards a working environment that represents “one sa.global” where everyone is seen as an equal, and equality and diversity is championed
- Interact with a wide variety of colleagues, customers, and stakeholders at all levels with respect, courtesy, and professionalism
- Come as you are, make work fun & others successful, and foster an always learning mentality
Position Overview
sa.global is looking for a skilled D365 Finance & Operations (F&O) Developer to join our dynamic Managed Services team in Colombia. As a Managed Services D365 Finance & Operations (F&O) Developer, you will deliver high-quality technical development, troubleshooting, and enhancements for D365 F&O environments, ensuring our clients receive reliable, efficient, and well-designed technical solutions.
Areas of Responsibility
- Provide hands-on development, troubleshooting, and technical support for D365 Finance & Operations in response to client requests within Service Level Targets (SLTs)
- Collaborate closely with client stakeholders to enhance their use of D365 F&O, applying best practices in development and support delivery
- Proactively identify, analyse, and resolve technical issues and risks to minimise disruption for clients
- Collaborate with team members as part of a global managed services division
- Recommend improvements to internal development standards, support methodologies, and technical processes
- Contribute to the analysis, development, and implementation of opportunities for additional services or enhancements that can benefit clients
- Liaise with Microsoft and ISV partners to address technical issues relevant to client environments
- Commit to ongoing professional development, pursuing relevant certifications where appropriate
- Maintain a professional and positive representation of the business in all interactions
Technical Responsibilities
- Monitoring of live support cases; ensuring clients are kept up to date regarding progress and recording all client related information on the relevant portals
- Perform routine technical checks on applications and environments and report findings to senior members of the team
- Assist with maintenance, development, and improvement of sa.global internal systems and client systems
- Develop customisations and extensions within D365 Finance & Operations using X++ and the extension framework
- Design, develop, and deploy technical solutions including integrations, enhancements, and system improvements using relevant development tools and technologies
- Work with data entities, APIs, and integration frameworks to enable data exchange between D365 F&O and other systems
- Conduct debugging and root cause analysis of technical issues within client environments
- Conduct unit testing and debugging of developments to ensure they meet specified requirements and are free of defects
- Create and maintain technical documentation including technical design documents, code documentation, and deployment instructions
- Ensure that all customisations and developments adhere to security, compliance, and performance standards
- Collaborate with functional consultants, business analysts, and other stakeholders to translate business requirements into technical solutions
Skills and Experience
- Demonstrated experience developing solutions within Microsoft Dynamics 365 Finance & Operations
- Strong knowledge of X++ development and Dynamics 365 extension patterns
- Experience working with Azure DevOps for source control and development lifecycle management
- Experience working with integrations, data entities, and APIs within the Dynamics ecosystem
- Strong analytical and troubleshooting skills in complex technical environments
Ability to manage complex technical support scenarios within enterprise systems - Attention to detail and a strong commitment to delivering high-quality technical solutions
- Versatile experience across different industries and client environments
- Proven ability to analyse and solve complex problems with innovative solutions
- Self-directed and capable of managing multiple priorities effectively
- Strong client-facing communication skills and ability to remain composed under pressure
- Strong focus on client satisfaction and delivering a positive service experience
Education
- Bachelor's degree in information technology or equivalent professional qualifications
- Relevant Microsoft certifications are preferred
