Technical Development Director, Pharmaceutical

We are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.

The Technical Development Director, Pharmaceutical leads a broad range of activities to grow the firm’s consultancy business within the pharmaceutical sector. This role is responsible for developing and executing strategy; driving business and product development; overseeing resource recruitment and development; supporting sales and marketing efforts; delivering internal and external training; and providing leadership in project management.

• Develop a comprehensive strategic plan to support the growth and development of SGS consultant services in NAM for Pharmaceutical and its supply chains sector
• Define and execute the roadmap to convert strategy into action with key milestones to drive business expansion
• Participate in marketing-led exercises to demonstrate thought leadership and market penetration.
• Provide Technical Support to sales team, assisting with proposal writing and sales presentation and marketing team
• Assist VP in the development and implementation of comprehensive strategic and tactical plans for pharmaceutical sector
• Determine the resource requirements (technical, commercial, and operational) to grow the business. Support the recruitment of consultants/ experts to support the growth
• Ensure the technical operation and resources are equipped the delivery against key milestones and in accordance to customer KPIs and expectations.
• Work closely with the Global team to translate global initiatives in the NAM market.
• Identify skill gaps and lead the training and mentoring of existing resource to upskill and support the recruitment of new technical or supporting resource.
• Expand the service offering beyond consultant Services and seek opportunities to broaden the Business Enhancement capability into key areas such as Performance Assessments, Supply Chain Risk Management, Training.
• Maintain competence and consultant credentials for agreed schemes by taking additional and/or refresher course(s), as necessary.
• Partners with the Sales and Marketing teams to define and implement go-to-market strategies, SWOT analysis, competition, market segmentation and to help to develop a robust project pipeline across multiple market segments.  Provide technical advice to sales, marketing, operations, and management as required.
• Coordinate with the Key Account Specialists (KAS’s) and other operational functions to ensure projects are scheduled in a timely manner, and a high level of customer service is provided to the clients to expand the business.
• Perform consultant services as needed.
• Observation/witness consultants as a part of SGS continuous qualification process.
• Ensure the consultants/experts adheres to SGS global/local Procedures and closely follows specific procedures in line with internal and scheme owner requirements.
• Support and respond to client inquiries on all technical matters regarding pharmaceutical consultants, helping to identify root causes and solutions.
• Development of the systems, process, and procedures to effectively deliver the service.  Proactively identifies opportunities to improve efficiencies
• Collaborate closely with the other business sectors and functional areas Directors to ensure an effective management of resources: client base, technical resources, and reputation in the marketplace to aggressively grow the business.
• Establish a winning collaborative culture that embraces change, risk taking, and innovative thinking.
• Maintain and develop knowledge and understanding of certification services, standards, regulatory requirements, and client expectations
• Adheres to internal standards, policies and procedures
• Performs other duties as assigned.

Education and Experience

• Bachelor's degree in Science, Business Management, Operations or related discipline
• 10+ years of relevant experience in the pharmaceutical industry (Testing, Inspection, Certification)
• 3-5 years of supervisory experience

Travel

• Frequent travel required (34%-66%)

Knowledge/ Skills/ Abilities

• Language Skills English Advanced
• Reasoning Skills/Abilities Advanced
• Mathematical Skills Intermediate
• Computer Skills Microsoft Office (Work, Excel, PowerPoint, Outlook) Intermediate
• Language Skills French Basic Preferred
• Ability to manage and coordinate multiple projects in a fast-paced, highly professional environment.
• Knowledge and understanding of current standards and legislation in the pharmaceutical industry.
• Proven ability to manage and coordinate multiple projects in a fast-paced, highly professional environment
• Excellent verbal and written communication, and interpersonal skills
• Strong customer service orientation
• Excellent organizational and time management skills
• Knowledge and understanding of financial indicators, ability to analyze PNL
• Ability to translate strategies into operational and tactical goals and track performance
• Ability to prioritize and execute tasks in a high-pressure environment and make sound decisions in emergency situations
• Ability to motivate teams and lead through influence
• Leadership and coaching skills

Compensation

The expected salary range for this position is $120,000 – $150,000 annually. This range represents the minimum and maximum base salary we reasonably expect to pay for this role. Actual compensation within the range will depend on skills, experience, and qualifications.

Our Benefits

We care about your total well-being and will support you with the following, subject to your location and role.

• Health: Medical, dental and vision insurance, life insurance, employee assistance programs.
• Wealth: In addition to base pay, we offer 401(k) with company match (immediate vesting upon enrollment).
• Happiness:
  • Professional Growth: Online training courses, virtual and classroom development experiences, tuition reimbursement program
  • Work-Life Balance: Paid-time off and family leave

In compliance with applicable state and local pay transparency laws, we provide clear and equitable compensation information for all applicants.

Position anticipated to close August 1, 2026.

SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skills, and/or abilities required.

This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts the company’s rights to assign or reassign duties and responsibilities to this job at any time.

If you are applying for a position within the United States and you have difficulty completing the on-line employment application because of a disability, please call 201-508-3149 for assistance and leave a message. You will receive a call back.  Please note, this phone number is not for general employment information, but is only for individuals who are experiencing difficulty applying for a position due to a disability.

Information will be kept confidential according to EEO guidelines.