Key Facts

Remote From:

United States

Full time

English

Hard Skills

Escalation Procedures Outbound Calls Surveys Microsoft Operating Systems Integrated Reporting Data Collection

Other Skills

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Video Conferencing
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Customer Service
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Active Listening
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Empathy
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Detail Oriented
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Communication

Advantmed

About Advantmed

Advantmed is a privately held company founded in 2005. The organization initially focused on record retrieval but has evolved into an innovative healthcare information management company that helps health plans and Managed Care Organizations optimize revenue and improve quality outcomes. Our mission is to improve the healthcare system by ensuring appropriate, quality care and eliminating unnecessary costs. We accomplish this by providing a cost-effective suite of capabilities tailored to the unique needs of our clients, including NCQA-certified HEDIS® measure software, risk analytics, medical record retrieval, medical record abstraction, risk adjustment coding, data validation, prospective assessments, and provider education. Our strategy reflects our flexibility and commitment to meeting our clients' evolving needs. We work closely with our clients to understand their concerns, requirements, strategic objectives, and infrastructure so that we can support them accordingly. Our foundational principles are accuracy, efficiency, and transparency. Our solutions are designed to be user-friendly and flexible. We see ourselves as an extension of our clients’ internal teams, which allows us to work to advance our solutions and provide support for their growing business needs. Understanding how our clients use our products and services fuels our product development road map, especially in terms of technology as we continually work to improve our client portal. In addition, we regularly monitor statutory and regulatory changes from CMS, HHS, NCQA, and others. The Advantmed leadership team is composed of seasoned healthcare veterans, with extensive quality and risk adjustment expertise. The leadership team oversees a global staff of over 1,800 employees. Notably, we are HITRUST certified, and all data resides within the United States.

Company type: Large

Founded: 2018

Company size: 1001 - 5000

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Job description

Title: Contact Center Representative
Hourly Rate: $13/hour + Benefits

Shift Hours: 07:00 AM PST - 04:00 pm PST

Location: Remote, US

Applicants must be eligible to work and perform their job responsibilities within the United States.
A key prerequisite for effectively fulfilling this role is having a Windows-based laptop/desktop with video-calling capabilities

About Advantmed: www.advantmed.com

Founded in 2005 and based in Orange County, California, Advantmed, LLC is a healthcare information management company that helps health plans, managed care organizations, and life insurance companies optimize revenue and improve quality outcomes. Advantmed partners with managed care organizations to deliver the optimal combination of capabilities unique to each organization needed to achieve the objectives, including risk analytics, NCQA-certified HEDIS ® software, medical record retrieval, medical record abstraction, risk adjustment coding, and provider education.

Key Responsibilities:

Member Outreach and Follow-Up

Conduct outbound survey calls to members who were scheduled for in-home health risk assessments.
Ensure that the member understands the purpose of the call and feels comfortable providing honest feedback.

Survey Administration and Feedback Collection

Ask structured questions to gather insights on the member's experience, focusing on satisfaction with scheduling, communication, and the assessment process.
Probe for any additional comments or suggestions that could enhance future experiences.

Data Recording and Reporting

Accurately record responses, insights, and any actionable feedback into the contact center’s database or survey platform.
Identify and flag any negative feedback, urgent issues, or requests for follow-up assistance to the appropriate departments.

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