Senior Product Researcher

About Us:
DailyPay is transforming the way people get paid. As a worktech company and the industry’s leading on demand pay solution, DailyPay uses an award-winning technology platform to help America’s top employers build stronger relationships with their employees. This voluntary employee benefit enables workers everywhere to feel more motivated to work harder and stay longer on the job while supporting their financial well-being outside of the workplace.
DailyPay is headquartered in New York City, with operations throughout the United States as well as in Belfast. For more information, visit DailyPay's Press Center.

ABOUT THE ROLE

DailyPay is building a flagship consumer financial product that millions of workers rely on to manage their earned wages. As a Senior Product Researcher, you will be the voice of our users, championing their needs internally across product, design, engineering, and marketing. You will join a growing product strategy practice and help shape how DailyPay thinks about user-centered design at scale.

You are a curious, entrepreneurial researcher with a large toolbox of methods, an instinct for user behavior, and the ability to translate insights into real product decisions. You see countless opportunities to improve consumer financial experiences and want to see your insights transformed into shipped features.

WHAT YOU'LL DO

• Champion the voices of DailyPay users across product, design, engineering, and marketing teams

• Design, conduct, and synthesize qualitative research including in-depth interviews, in-field ethnography, diary studies etc.

• Design and develop quantitative research to validate or disconfirm qualitative insights

• Identify new product opportunities grounded in user needs, market trends, and behavioral signals, especially on mobile surfaces

• Develop personas, behavioral archetypes, customer journeys, and service blueprints to help teams empathize with users and spot opportunities

• Help product teams reframe ideas into testable hypotheses

• Prototype and plan concept tests with users across key product flows

• Lead multidisciplinary workshops to synthesize insights and ideate new solutions

• Participate in user-centered design sprints with cross-functional teams

• Promote design thinking methodology throughout the organization

• Contribute to building and evolving DailyPay's product research capabilities

WHAT WE'RE LOOKING FOR

• 6+ years of experience in Product Research, UX Research, or Design Strategy — preferably in a startup or high-growth environment

• Postgraduate qualification (Masters or higher) in Design, HCI, Psychology, Anthropology, or a related field, or equivalent experience building mobile products with large or hard-to-reach userbases in regulated industries like Finance or Healthcare.

• Bachelor's degree in Design, Architecture, Psychology, Computer Science, Engineering, HCI, or a relevant field

• A notable portfolio that demonstrates finding novel user insights and translating them into shipped product features

• Excellent communication and interpersonal skills; proven track record of influencing stakeholders across product, design, and engineering

• Fluency in both qualitative and quantitative methods, with strong instincts for when to use each

• Experience with online research and recruiting platforms such as usertesting, dScout, validately etc.

• Experience in consumer fintech, financial wellness, or adjacent domains is a strong plus

• Experience working with research agencies

• Ability to move between strategic framing and hands-on execution without losing either