Customer Care Agent (CCA082426)

More than 35 years ago, SelectQuote was founded on one core promise: to help our customers protect the people they value most. We pioneered the way consumers shopped for term life insurance, and now, we also help people find home insurance, auto insurance, senior health insurance and more. Our quick and easy process saves consumers both time and money, and today, more than 2 million families trust us to help them with their insurance needs.

But what truly sets us apart is our people, and the opportunities to grow your career with SelectQuote are unmatched.

Customer Care Agent (Unlicensed)

Job Summary: 

In this role, agents have an engaging hybrid role that combines cross-selling and retention.  As the only client-facing team to cross-sell products in all three divisions of SelectQuote (Senior, Life, Auto & Home), agents make outbound phone calls to newly enrolled and existing policyholders to ensure satisfaction and guide members through utilization of plan benefits.. During peak times, agents also enroll clients in Medicare insurance products and the sale of Medicare plans.

• High earning potential – We offer a base pay plus commissions with a 1st year average annual income of  $50k with additional earning potential during our busy season. After the 1st year, the average total income is $65k with top agents making close to $100k  annually with unlimited commission potential.

• Bonus opportunity during training - In addition to your base pay during training, agents are also eligible for various bonuses based on performance during training 

• Benefits – Full-time employees are eligible for medical, dental, vision, voluntary short-term disability, company-paid long term disability, company-paid life insurance and accidental death & dismemberment (AD&D), 401(k) + company match, discretionary profit sharing, paid time off, floating holidays, tuition reimbursement, and other paid leaves vary based on work location.

Skills/Abilities: 

• Strong Work Ethic and Ability to Build Client Relationships

• Solutions focused Mindset 

• Propensity to Advocate for Consumers and Be a Sales Team Liaison 

• Ability to adjust to business needs & changesFlexibility with business needs - You need to be able to commit to high-volume hours during peak season. Our agents make nearly ⅓ of their income during a 7-week period, and we need all hands on deck during this time

• It is imperative agents understand the fluidity of this role. Agents could be asked to assist with enrolling clients in their Medicare plans, assisting our Healthcare Select team with Population Health initiatives, and other potential responsibilities as needed

• Technology skills - We use a proprietary CRM system that requires multiple screens and an ability to manipulate multiple systems and find critical information while maintaining a conversation with the client; efficiency with Google Suite, soft phones, and multiple screens is crucial for success

Education and Experience:  

• Recent insurance, call center, or sales experience preferred

• High school diploma or GED required

Requirements: 

• If you do not currently hold an active Life & Health or Accident & Health insurance producer license in your resident state, you will be required to obtain the necessary license prior to starting with assistance from our onboarding team

• Prolonged periods of sitting at a desk and working on a computer

• Hardwired high speed internet connection with minimum download speed of 20mbps and upload speed of 20mbps. If you do not currently have this, you will be required to upgrade prior to the start date

• Due to HIPAA regulations, agents must work in a private workspace, free of distractions, with no other household traffic

SelectQuote Core Values: 

Service: We create positive customer experiences. 

Entrepreneurship: We create, innovate, & take risks. 

Leadership: We build & invest in high-performing teams. 

Empowerment: We embrace a changing environment. 

Courage: We challenge the status quo & drive continuous improvement.

Teamwork: We help, support, & celebrate each other. 

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.