Customer Experience Manager

Radiant Logic Introduction

Radiant Logic is a leading cybersecurity software vendor specializing in Identity and Access Management (IAM). Our mission is to tackle next-generation identity challenges through a data-centric approach, empowering organizations to make more informed authentication and authorization decisions. By unifying and analyzing identity and access data, leveraging best-practice data hygiene, and integrating threat detection, we empower our customers to maintain a robust identity security posture, minimize their attack surface, and effectively address the challenges of identity sprawl.

Our customers are Fortune 1000 companies; we help them better leverage their existing Identity infrastructure, integrating their businesses into the cloud securely and improving operational productivity. We are a private company, profitable and growing rapidly.

We are extremely proud of our world-leading technology, which simplifies the underlying complexities of integrating disparate systems and lets our customers focus on growing their businesses. All this is enabled by our team of first-class people.

Our headquarters are in San Rafael, California, and we also have a location in Paris, France.

The Opportunity

The Customer Experience Manager will be responsible for ensuring that Radiant Logic’s customers attain rapid and continued value from their investment in our technology.  You will be responsible for driving deep customer adoption and success by providing oversight, adoption recommendations, opportunities for greater service and risk management, and overall customer advocacy. 

As a key representative of Radiant Logic within key accounts, you will become our brand ambassador and coalesce with relevant internal resources to ensure overall customer success.  You will perform routine account health checks and assist with business value assessment to ensure our customers exceed their desired goals for their most critical asset, their authoritative identity store.