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Client Support Specialist (shift schedule)

Key Facts

Remote From: 
Full time
English, Russian

Other Skills

  • Customer Service
  • Calmness Under Pressure
  • Accountability
  • Analytical Skills
  • Verbal Communication Skills
  • Problem Solving

Job description

WHAT YOU'LL BE WORKING ON

  • Сustomer support -  shift schedule (morning/evening)
  • Transaction monitoring
  • Monitoring of providers activity and malfunction
  • Limit monitoring
  • Alerting at the launch of new merchants and new solutions
  • Allocating when providers are down and calculating potential losses
  • Disabling of methods/acquirers upon request of colleagues
  • Performing refunds at the request of the merchant and colleagues
  • Requesting user documents 


WHAT YOU NEED TO SUCCEED IN THIS ROLE

  • Exceptional verbal and written communication skills
  • Strong analytical and problem-solving abilities
  • Ability to think on your feet and provide effective solutions under pressure
  • High sense of responsibility
  • Good level of English and Russian languages
  • Previous experience in customer support, client services, or a related role would be a plus 
  • Previous fintech experience is an advantage

WHAT WE OFFER

  • An opportunity to make something great even greater, you can be the reason why we grow, develop, and become the best fintech company on the market!
  • Career prospects - we are young, we have huge ambitions, and it is important that our employees grow with us 
  • Work with coworkers who are passionate about their business
  • Compensation that will fully correspond to the competence and knowledge, with yearly performance reviews
  • The opportunity to attend conferences, courses, and professional development at the company's expense - we favor the continuous development of our employees
  • Remote type of work
  • 20 days of vacation time; Latvian bank holidays; Sick leaves; Additional birthday day off
  • Team building events and corporate parties.

You can find out more about our team, our values, and the unique ways we celebrate our successes here: https://fyst.com/culture

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